KBA KB0392616
Support Note

Symptom

Why is my invoice or service entry sheet (SES) been rejected and what should I do next?


Environment

SAP Business Network


Cause

Invoices and SES may be rejected under two circumstances:

  1. Automatic Rejection: This happens based on the invoicing and SES rules established by your customer.
  2. Manual Rejection: This is carried out directly by your customer.

Rejections are triggered when the documents fail to meet the requirements established by the customer. It is essential to ensure that all invoices and SES comply with these predefined standards to avoid any disruptions in the process.


Resolution

To review the reason for invoice rejection:

  1. Sign in to SAP Business Network account
  2. Click Workbench > Rejected invoices
  3. Click the invoice number hyperlink
  4. The invoice rejection notes appear across the top of the Detail and History tabs of the invoice.

To review the reason for SES rejection:

  1. Sign in to SAP Business Network account
  2. Click Fulfillment > Service Sheets
  3. Click the SES number hyperlink
  4. The SES rejection notes appear across the top of the Detail and History tabs of the SES.

See Also

If you understand the invoice rejection reason, you can edit and resubmit the invoice to your customer for payment. If you need more clarification, Contact your customer.

Also, if the invoice status is Rejected and routing status is Failed, you may need to contact SAP Support to investigate the reason for failure.


Keywords

validation, compliance , rejection, delete, status, reason, RCA, how-to


Personas

Admin, Supplier

Components

SBN-AN-INT-INV, SBN-AN-TX-INV, SBN-AN-TX-POA, SBN-AN-TX-SS

SAP Business Network for Procurement & Supply Chain > SAP Business Network Integrations > CXML Invoices, SAP Business Network for Procurement & Supply Chain > Transaction Documents > Service Procurement/Service Sheet (O&G), SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Invoicing), SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Purchase Orders, Ship Notices & Goods Receipts)