FAQ KB0392616
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Why was my invoice or service entry sheet rejected?
Symptom

Why has my invoice or service entry sheet been rejected? What should I do if my invoice has been rejected?


Resolution

Invoices are rejected either:

The rejection happens when the invoice violates invoicing requirements established by your customer.

To review the reason for invoice rejection:

  1. Click Workbench > Rejected invoices.
  2. Click the invoice number hyperlink.
  3. The invoice rejection notes appear across the top of the Detail and History tabs of the invoice.

If you understand the invoice rejection reason, you can edit and resubmit the invoice to your customer for payment. If you need more clarification, contact your customer.

Please note that SAP Support is not responsible for rejecting invoices and cannot provide any information about an invoice rejection. Your customer has the most accurate information on how to correct your invoice.

Additional Information

If the invoice status is Rejected and routing status is Failed, you may need to contact SAP Support to check your settings to identify the reason for failure.



Applies To

SAP Business Network for Procurement & Supply Chain > SAP Ariba Supply Chain Collaboration
SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Invoicing)

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