Why is my invoice or service entry sheet been rejected? What should I do if my invoice has been rejected?

Invoices and Service Entry Sheet (SES) are rejected either:

• Automatically by your customer's invoicing and Service Entry Sheet (SES) rules
• Manually by your customer

The rejection happens when the documents violates requirements established by your customer.

To review the reason for invoice rejection:

1. Click Workbench > Rejected invoices.
2. Click the invoice number hyperlink.
3. The invoice rejection notes appear across the top of the Detail and History tabs of the invoice.

To review the reason for Service Entry Sheet (SES) rejection:

1. Click Fulfillment > Service Sheets.
2. Click the Service Entry Sheet (SES) number hyperlink.
3. The Service Entry Sheet (SES) rejection notes appear across the top of the Detail and History tabs of the Service Entry Sheet (SES).

If you understand the invoice rejection reason, you can edit and resubmit the invoice to your customer for payment. If you need more clarification, contact your customer.

If the invoice status is Rejected and routing status is Failed, you may need to contact SAP Support to check your settings to identify the reason for failure.

SAP Business Network for Procurement & Supply Chain > SAP Ariba Supply Chain Collaboration
SAP Business Network for Procurement & Supply Chain > Transaction Documents > Service Procurement/Service Sheet (O&G)
SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Invoicing)
SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Purchase Orders, Ship Notices & Goods Receipts)