FAQ KB0765617
Email
How do I contact SAP Business Network Customer Support as a buyer?
Symptom

How can I contact SAP support as a buyer?


Resolution
  1. Go to SAP for Me
  2. Click Sign In
  3. Enter your credentials to log in.
  4. On the bottom left side, click Get Assistance > Get Support.
  5. If prompted, select a customer.
  6. In the Basic Information section, fill in the basic details about the issue.

By clicking Continue, you will see the Best Action section, which recommends the most appropriate support channel for your issue based on AI analysis and historical case data. Alternative channels are listed below for your selection.

  1. Click Create a case.
  2. Complete the Detailed Information section.
  3. Click Continue.
  4. Attach a file (optional).
  5. Click Continue.
  6. Complete your contact information.

By clicking Continue > Submit Case, you will submit your service request to our support team.


See Also

You can open a case with SAP Support in SAP for Me

"User does not exist" error during login

How can I reassign my SAP Business Network Buyer Administrator Account to a coworker?

How do I invite participants to my event?



Applies To

Guided Sourcing
Guided Sourcing > Guided Sourcing Event
SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)
Strategic Contracts
Strategic Sourcing
Strategic Sourcing > Event Administration
Strategic Sourcing > Sourcing Events > Event Report
Strategic Sourcing > Sourcing Events > Sourcing Events Live Auction
Strategic Sourcing > User Administration

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