How do I contact SAP Business Network Customer Support as a buyer?

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FAQ KB0765617

Symptom

How do I contact SBN support as a buyer?

Resolution

1. Go to SAP for Me > click Sign In
2.Click the help icon (?) in the upper-right corner of the application.
3. If prompted, select a customer
4. In the Basic Information section, fill in the basic details about the issue
5. Choose Continue

You'll find the best support channel recommendation for your issue. This recommendation is determined based on the AI and data from previous cases.

Also, alternative channels for you to choose from are listed.

6. Click create a case > Complete the Detailed Information section > click Continue Attach a file (optional) > Click Continue > Complete your contact information Click Continue > Submit Case.

See Also

See How to Create a Support Case for SAP Support - SAP for Me

User does not exist" error during login

How can I reassign my SAP Business Network Buyer Administrator Account to a coworker?

Table of Contents: Supplier Event Access Help

Applies To

Guided Sourcing
Guided Sourcing > Guided Sourcing Event
SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)
Strategic Contracts
Strategic Sourcing
Strategic Sourcing > Event Administration
Strategic Sourcing > Sourcing Events
Strategic Sourcing > Sourcing Events > Event Report
Strategic Sourcing > Sourcing Events > Sourcing Event Registration/Login
Strategic Sourcing > Sourcing Events > Sourcing Events Live Auction