Symptom

How do I contact my buyer in SAP Business Network?

Environment

SAP Business Network

Resolution

You can contact your Buyer/Customer in two ways:

• Enterprise accounts that have the messaging feature enable by the buyer are able to use instant message.
• Using the companywide contact information provided by the buyer. If you are the account administrator or a sub-user with the Customer Administration permission, you can locate your customer's contact information by following the steps below:

1. Click [User Initials] > Settings > Customer Relationships.
2. Click Classic View.
3. Click the [Customer's Name] in the Current Relationships section.
4. Contact information is located underneath Companywide Contact Information.

See Also

If you are a sub-user without the Customer Administration permission, contact your account administrator to access this information. To view your account administrator contact details see: KB0394911 - How do I contact the account administrator for my company?

Keywords

contact buyer, companywide contact information, instant message, contact information,

Personas

Admin, Supplier

Components

SBN-AN-ADM

SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)