FAQ 106682
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How do I contact my customer as an Enterprise account user?
Question

How do I contact my customer if I have an Enterprise account?

Answer

You can contact your customer in two ways:

1. By instant message

2. By the contact information they have provided. If you are the account administrator or a non-administrator user with the Customer Administration permission, you can locate your customer's contact information by taking these steps:

  1. In the upper-right corner of the application, click [user initials] > Settings and select Customer Relationships.
  2. Click the customer's name in the Current section.

For specific information about how to configure your account and transact with a customer, select Supplier Information Portal.

Additional Information

If you are a non-administrator user without the Customer Administration permission, contact your account administrator to access this information. To view your account administrator's contact details, click [user initials] > Contact Administrator.

For more assistance please see the video quick tip How and When to Contact your Customer.

This article applies to Enterprise account users only. If you have a Standard account, please check the original purchase order notification you received in your email inbox for your customer's email address. If you are unsure of your account type, it appears in the upper-left part of the application after you have logged in.


Applies To

Ariba Network

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