FAQ KB0404726
Who should I contact for my SAP Ariba billing issue?

Who should I contact for my SAP Ariba billing issue?


In order to have a better experience with billing issues, we would like to recommend the following communication channels for each inquiry:

  1. Dispute Tool

In case you have a valid dispute, please create a dispute using the dispute tool.?

Please review the valid dispute reasons since other reasons will be rejected.

  1. Customer Support

For the following reasons you need to contact customer support:

  1. Portal ? Shared Mailbox

For the following reasons, you can review our portal Ariba Network Portal for Suppliers ?or you can reach the shared mailbox of our billing team and indicate your ANID or customer number in the subject.?

North America customers - Ariba-na_mh@sap.com

Europe, Middle East, and Africa - Ariba-emea_mh@sap.com

Asia Pacific and Japan - Ariba-apj_mh@sap.com

If a case is created, it will be sent to the billing team and you will be contacted by a representative.

Applies To

Ariba Network > Subscription fees

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