For billing-related topics, you can use the dispute tool, check the Knowledge Portal, or contact the collections team, depending on what your issue is.

1. Dispute tool

If you believe your bill is incorrect, you can create a dispute.

Before making a dispute though, review the valid billing dispute reasons. Please note that if you do not have a valid reason, your dispute will be rejected.

Once a dispute is created, it is sent to the billing team and you will be contacted by a representative.

2. Access the SAP Business Network Portal for Suppliers for support content related to billing

3. Contact the collections team

You can contact the collections team via the following email addresses:

North America customers: ariba-na@sap.com

Latin America: ariba-latam@sap.com

Europe, Middle East, and Africa: Ariba-emea_mh@sap.com

Asia Pacific and Japan: Ariba-apj_mh@sap.com

Please make sure to include your ANID or customer number in the email’s subject line.