Who should I contact for my SAP Ariba billing issue?
In order to have a better experience with billing issues, we would like to recommend the following communication channels for each inquiry:
In case you have a valid dispute, please create a dispute using the dispute tool.?
Please review the valid dispute reasons since other reasons will be rejected.
For the following reasons you need to contact customer support:
For the following reasons, you can review our portal Ariba Network Portal for Suppliers ?or you can reach the shared mailbox of our billing team and indicate your ANID or customer number in the subject.?
North America customers - Aribafirstname.lastname@example.org
Europe, Middle East, and Africa - Aribaemail@example.com
Asia Pacific and Japan - Aribafirstname.lastname@example.org
If a case is created, it will be sent to the billing team and you will be contacted by a representative.
Ariba Network > Subscription fees