How do I contact SAP Business Network Customer Support as a supplier?

Before Logging In

• If you're unable to log in, visit the SAP Help Portal for login or general support.
• Chat with a live agent

Post-login Support

1. Click the Help icon in the upper-right corner then select Support.
2. Go to the Contact us tab.
3. Enter a brief description in the search field and click the Search icon.
4. Review suggested topics or select Something else under What do you need help with?
5. When the Can't find what you're looking for? bar appears, click Create a Case, fill in the form, and click Submit.

Note: If the Create a Case option doesn't appear, try clicking through additional help topics.

The above steps are for the situation when you are able to login. In case you are not able to login, please follow the steps below.

1. Access the SAP Business Network login page or SAP Ariba Sourcing (Proposals and Questionnaires) login page, depending on the issue you are experiencing.
2. Repeat steps 1 to 3 mentioned at the beginning of the Resolution section.
3. In the section If you're unable to sign in, tell us what you need help with, you will find the tabs: Registration Help, Sign in help, Account help, Invoicing help, Privacy request, Update integration certificate.
4. Select one and click on a button about your question/ issue under Choose from the options below to continue section to learn more and get help.

If you still need assistance after reviewing the steps provided, please select Sign in help from the step 3, then select I am experiencing a different issue, the Create a Case option will appear at the bottom of the page.

For questions regarding when you should contact your customer, see Do I contact Ariba or my customer when I have a question or issue?.

Note: Only when you Sign in to your account in Help Center, can you request to be contacted by phone call. Otherwise, you'll only have the Chat Channel option available.

SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)
Strategic Sourcing > Sourcing Events