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How do I contact SAP Ariba Customer Support as a supplier?
SAP Ariba Customer Support is proud of being able to provide answers to the most common questions immediately in our Help Center without the need of engaging Customer Support
Learn more about how you can find solutions in the Help Center here.
If you were unable to find a solution, you'll be presented with the contact methods. SAP Ariba uses Click-to-Call, a streamlined phone support experience. See here to learn about when you should contact Support and when you should contact your customer. Follow these steps to request a call:
A confirmation screen will appear once your request has been submitted and will provide you with an estimated wait time.
You can also use the above steps to get live chat (when available) and email support.
If you would like to request a follow up to your original submission, please follow the steps below:
If you need assistance with a sourcing event ending in the next 60 minutes, please click Yes under the Do you require assistance bidding in an event that closes within the next 60 minutes? question in the call request web form. If you do not need assistance with an event ending in the next 60 minutes, click No so that your request is sent to the correct team.
SAP Ariba Buying and Invoicing
SAP Ariba Contracts
SAP Ariba Discovery
SAP Ariba Sourcing