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How do I contact SAP Business Network Customer Support as a supplier?
- Click the help
icon in the upper-right corner of the application. - Click Support at the top of the help menu.
- Click the Contact us tab.
- Enter a brief description of your question or issue in the Start here to find your answer field.
- Click the search icon.
After searching, click on a topic based on our recommendations or a button about your question / issue under the Choose from the options below to continue section to learn more and get help. If you still need assistance after reviewing the steps provided:
- In the options provided for What do you need help with? Click Something else at the bottom.
- A bar on the bottom of the screen will appear Can't find what you're looking for? Click Create a Case on the right.
- Fill out the form with as much detail as possible.
- Click One last step in the bottom-right.
- Select your contact method and click Submit.
If you don't see a Can't find what you're looking for? Contact us button, the question / issue you are searching for may require you to click through other options to ensure we can support your request.
The above steps are for the situation when you are able to login. In case you are not able to login, please follow the steps below.
- Access the SAP Business Network login page or SAP Ariba Sourcing (Proposals and Questionnaires) login page depending on the issue you are experiencing.
- Repeat steps 1 to 3 mentioned at the beginning of Answer section.
- You will see Register on SAP Business Network, Reset my password, Forgot username, Unsubscribe tabs.
- Select one and click on a button about your question/ issue under Choose from the options below to continue section to learn more and get help.
If you still need assistance after reviewing the steps provided, please select Something else, answer any additional questions that appear and a Create a Case option will appear.
For questions regarding when you should contact your customer, see Do I contact Ariba or my customer when I have a question or issue?.
Purchasing
SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)
SAP Business Network for Procurement & Supply Chain > Discovery & Sourcing/Contract Punchout Scenario
Strategic Contracts
Strategic Sourcing
Supplier Lifecycle & Performance