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What is a valid billing dispute?
If your billing dispute falls under any of the below reasons and meets all the necessary conditions, you can create a dispute from your account for the billing team to review.
If a dispute case is created, your request will be sent to the billing team and you will be contacted by a representative.
Please note that if you do not have a valid reason, your dispute will be rejected.
Downgrade to Standard
You can convert your Enterprise account to a free Standard account. However, in doing so you no longer have access to advanced capabilities such as full external integrations, supply chain collaboration features, and priority customer support. See What is the difference between Enterprise and Standard accounts? for more information.
Account change eligibility check
- You must not have any outstanding fees.
- You must remove the external integration configured as well as Profile URL in cXML setup.
- Your Supply Chain Collaboration relationship status must be disabled.
- You must not have any Long-term document archiving configured or you will lose access to the archive.
- You must not have any Invoice Archiving configured or you will lose access to the archive.
- You must not have a pending enablement task related to Supply Chain Financing.
Important:
- When you first enroll into an SAP Business Network account, there are no upfront costs. But if you exceed our qualifying thresholds of 5 documents (POs and invoices) and $50,000, your account becomes chargeable (Enterprise account).
- The invoices generated with an Enterprise account are valid per SAP Business Network ’s Terms of Use, which were accepted in order to use the platform.
- Review with your customer(s) if it's profitable for you to have a Standard account with them since the network works as a procurement imprint tool for both of you to get and follow payments as well as routing POs, stock’s control and more.
Downgrade to a lower package
Conditions:
- The Q1 invoice containing the subscription fee must be within 60 days of being issued.
- You must provide a confirmation email from your customer that the transactions will decrease in the new billing cycle.
Transactions in error
Important:
- Before you raise a dispute, download and review the Transaction Activity Report. See What does each column in the Transaction Activity Report mean? for information on how to understand the report.
- Any documents that are rejected/cancelled for a specific quarter will be reconciled in the next quarter as an adjustment.
Exemptions
Conditions:
The following exemptions will be valid with the proper certifications. Learn how to upload a certificate in your account.
- Certification from the SBA (Small Business Certification) or NMSDC (National Minority Supplier Development Council) – valid for small company, a HUBZone company or an entity.
- Certification from WBENC (Women's Business Enterprise National Council) or National Women Business Owners Corporation Network.
- Certification that the Buyer is a federal, state, or local government agency, or a 501(c)(3) organization under U.S. laws.
- Tax exemption.
Important:
- The certificates must cover the invoice’s date. Invoices created outside of the valid certification dates won’t be credited.
- The buyer relationship must qualify for the exemption.
- We do not have an exemption for suppliers that are a 501(c)(3) organization.
Expire/Delete Account
Conditions:
- No due invoices in your account.
- If you have just one invoice due in the account for the subscription package, it can be credited as a one-time concession in order to close the account.
- Expirations must be requested by the account administrator.
- Buyers must be aware of the intent to close the account.
- Ensure that all credit cards have been removed from the account.
- All customer trading relationships must be rejected in both the Production and Test accounts.
SAP Business Network for Procurement & Supply Chain > Subscription fees