FAQ 192528
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What is a valid billing dispute?
Question

What is a valid billing dispute?

Answer

In case you have the following dispute reasons and the conditions apply, please create a dispute from your account so the billing team can solve it as soon as possible.

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Conditions:

Important:

When you first enroll into an Ariba Network account, there are no upfront costs. But if you exceed our qualifying thresholds of 5 documents (POs and invoices) and $50,000, your account becomes chargeable (Enterprise account).

Downgrade to a lower package

Conditions:

Transactions in error

Important:

Exemptions

Conditions:

The following exemptions will be valid with the proper certifications. Learn how to upload a certificate in your account.

Important:

Expire/Delete Account

Conditions:

If a dispute case is created, your request will be sent to the billing team and you will be contacted by a representative.


Applies To

Ariba Network

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