What is a valid reason to create a billing dispute?

Valid Reasons to Dispute SAP Business Network Fees:

1. Downgrade to a lower package - In this case, you believe there may be an error in the subscription level that your account was assigned.

Conditions:

• The Q1 invoice containing the subscription fee must be within 60 days of being issued.
• You must provide a confirmation email from your customer that the transactions will decrease in the new billing cycle.

2. Transactions in error - In this case, you may see fees associated with incorrect transactions, or the fee has been calculated incorrectly.

Important:

• Before you raise a dispute, download and review the Transaction Activity Report. See What does each column in the Transaction Activity Report mean? for information on how to understand the report.
• Any documents that are rejected/cancelled for a specific quarter will be reconciled in the next quarter as an adjustment.

3. Exemptions - In this case, your company is exempt from taxes or other fees, but the fees are showing on your SAP Business Network bill.

Conditions:

The following exemptions will be valid with the proper certifications. Learn how to upload a certificate in your account.

• Certification from the SBA (Small Business Certification) or NMSDC (National Minority Supplier Development Council) – valid for small company, a HUBZone company or an entity.
• Certification from WBENC (Women's Business Enterprise National Council) or National Women Business Owners Corporation Network.
• Certification that the Buyer is a federal, state, or local government agency, or a 501(c)(3) organization under U.S. laws.
• Tax exemption.

Important:

• The certificates must cover the invoice’s date. Invoices created outside of the valid certification dates won’t be credited.
• The buyer relationship must qualify for the exemption.
• We do not have an exemption for suppliers that are a 501(c)(3) organization.

4. Expire/Delete Account - You would like to delete your SAP Business Network account.

Conditions:

• No due invoices in your account.
• If you have just one invoice due in the account for the subscription package, it can be credited as a one-time concession in order to close the account.
• Expirations must be requested by the account administrator.
• Buyers must be aware of the intent to close the account.
• Ensure that all credit cards have been removed from the account.
• All customer trading relationships must be rejected in both the Production and Test accounts.