FAQ 181058
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How do I dispute my Ariba bill?
Question

How do I dispute my bill from Ariba?

Answer

If you believe your Ariba bill has been incorrectly calculated, you can create a dispute case by doing the following:

  1. In the upper-right corner of the application, click [user initials] > Service Subscriptions.
  2. Click the Open Bills tab and locate the bill.
  3. Under Action to the right, click the  
  4. Select a cause from the drop-down menu and enter a reason for your dispute in the Comment section with as much detail as possible.
  5. Double-check that the contact information listed underneath Contact Data is correct.
  6. Click Send.

Your request will be sent to the billing team and you will be contacted by a representative.

Additional Information

Prior to creating a dispute case, we advise that you check your transaction activity report, which lists all the documents used to calculate your Ariba fees. You can view the transaction activity report by clicking the Display Transaction Activity Report icon which appears to the right of your bill under the Action column on the Open Bills tab.


Applies To

Ariba Network

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