FAQ KB0407109
Email
How do I contact support as a supplier?
Symptom

How do I contact SAP Ariba Customer Support as a supplier?


Resolution

To access customer-specific data, guided assistance, support options, and additional help topics, log in to your account.

Follow the steps to login:

  1. Click the help icon in the upper-right corner of the application.
  2. Click Contact Us at the top of the Help Center page.
  3. Click a topic to get step-by-step instructions or additional buttons to narrow down your question/issue.

After reviewing the steps provided, if you need additional help from SAP Ariba Customer Support:

  1. Click on Something else or I am experiencing a different issue button > Contact us in the bottom-right.
  2. Fill the form in detail > One last step.
  3. Select the contact method > Submit.
Additional Information

For questions regarding when you should contact your customer, see Do I contact Ariba or my customer when I have a question or issue?.



Applies To

Ariba Network > Administration (Buyer & Supplier Account Administration)
Ariba Network > Discovery & Sourcing/Contract Punchout Scenario
Purchasing
Strategic Contracts
Strategic Sourcing

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