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FAQ 164016
Email
Do I contact Ariba or my customer when I have a question or issue?

Not sure who to contact with a question or issue? We can clear that up.

SAP Ariba Customer Support can help you understand how to use your account, but your customers are best qualified to explain what they need according to their own internal business processes.

The following information can help you determine when to contact SAP Ariba and when to contact your customer.

Contact your customer if you have questions about the following areas:

Contact your account administrator if you have questions about the following areas:

If you have questions about anything not covered in the areas listed above, you can browse or search the Help Center to find information related to navigating, using, or understanding your Ariba account.

As you navigate through Ariba, the content displayed in the Help Center will change automatically based on what you're doing on each page.

Additional Information

How do I contact my customer as a Standard account user?

How do I contact my customer as an Enterprise account user?

How do I contact the owner of a sourcing event?


Applies To

Ariba Network
SAP Ariba Sourcing

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