FAQ 164016
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Whom should I contact when I have a question or issue? Ariba or Customer?
Question

Whom should I contact when I have a question or issue?  Ariba or Customer?

Answer

SAP Ariba Customer Support can help you understand how to use your account, but your customers are best qualified to explain what they need according to their own internal business processes.

The following information can help you determine when to contact SAP Ariba and when to contact your customer.

Contact your customer if you have questions about the following areas:

   1. Invoice payments

  2. Invoice rejections

  3. Missing purchase orders or purchase order details

  4. Sourcing event content

Contact your account administrator if you have questions about the following areas:

   1. Your account settings

Additional Information

If you have questions about anything not covered in the areas listed above, you can browse or search the Help Center to find information related to navigating, using, or understanding your Ariba account.

As you navigate through Ariba, the content displayed in the Help Center will change automatically based on what you're doing on each page.

How do I contact my customer as a Standard account user?

How do I contact my customer as an Enterprise account user?

How do I contact the owner of a sourcing event?


Applies To

Ariba Network
SAP Ariba Sourcing

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