How do I accept a customer's trading relationship request / invitation?

A trading relationship invitation begins with an email sent by a buyer and directed to either the ANID number of an existing account or a link to set up a new account. This email is an invitation to connect with a buyer enabling you to start receiving orders and / or submitting invoices on the SAP Business Network. Only the account administrator can click to use an existing account when establishing a trading relationship.

To accept the trading relationship request:

1. Click the link in the email that says Get started.
2. The invitation link then prompts you to either Use existing account or Create new account. Select the option which best reflects your situation.
   • If you see a message about existing accounts, you can click Review accounts to check on any accounts your company may already have enabled and find contact information for the account owners.
   • If you register a new account, be sure to click the activation link in the email sent to you to verify your email address.
3. Once logged in, in the upper-right corner of the application, click [user initials] > Settings and select Customer Relationships.
4. If necessary, select any Pending trading relationships and click Approve.

If you would like current or future trading relationships to be automatically accepted, please ensure that this preference is selected at the top of the page.

If this process was unsuccessful:

• Determine if the email link is outdated or still valid.
• Check to make sure all customer-requested surveys and tasks are completed.
• In case you are not the administrator of the account, check with the admin if your user has the Trading Invitation Account Merge permission. 
• Contact customer support if your buyer claims that orders have already been sent or for any additional help.

SAP Business Network