Important Topic

• How to update GST in your account? - Mandatory for Singapore Supplier
• Do I need to pay to use this service?
• I don't have account. How to register to transact with SATS?
  
• How do I submit invoice to SATS with Header Level Tax?
• How to raise a dispute case? (for Enterprise Account Suppliers)
• How to view subscription and Ariba bills? (For Enterprise Account Suppliers)
• How do I cancel a Service Entry Sheet (SES)?
• How do I change currency for non-PO invoice? 

Navigate Ariba Network / Customize Workbench

• SAP Business Network General Functionality Guide (Steps by steps)
• Supplier Launchpad introduction - Standard Account
• Supplier Launchpad introduction - Enterprise Account
• Full document and screenshot

Company Profile

• How do I update my company's contact information?
• How do I configure my email notification preferences?
• How do I change or update my email address or username in a supplier account?
• How to check or accept Trading Relationship from SATS?

Purchase Order (PO)

• Why can't I find a purchase order?
• How do I search by purchase order number?
• How do multiple people receive email notifications for new purchase orders?
• How do I update/edit/change a purchase order (PO)?
• I see PO status as Failed with PO-11 or FE-30 in History Tab
  
• How do I identify my existing purchase order that migrated to SAP Business Network?
• How do I create an order confirmation (optional)? 
• How do I create a ship notice (optional for oversea suppliers)?
• How do I create service sheet to response to a service order?
• How do I validate goods receipt (GR) or return to vendor (RTV) from SATS? 
• How do I view purchase order with need by date?

Invoice

• How to setup GST Profile (For Singapore Supplier) for Tax Invoice - Mandatory for Singapore Supplier?
• How do I create invoice to SATS for standard purchase order?
  
• How do I create invoice to SATS for service purchase order?
• How do I create invoice to SATS for non-purchase order?
• How do I cancel or delete an invoice after submitted?
• How do I create credit memo for standard purchase order (receives an RTV from SATS)?
• How do I create credit memo for liquidated damages (LD)?
• How do I create credit memo for service purchase order? 
• How do I submit invoice to SATS with Header Level Tax?
• Why do I encounter error in line item unit of measurement when creating Non-PO invoice?
• Why did I submit Non-PO invoice through Ariba Network but SATS did not receive the invoice?
• How do I change currency for non-PO invoice? 

Service Entry Sheets

• Why do I encounter Service Sheet number error when creating a Service Entry Sheet?
• How do I cancel a Service Entry Sheet (SES)?

Account Management

• How do I retrieve my username?
• How do I reset password?
• How do I identify my account type (Standard Account or Enterprise Account)?
• How do I contact or check account administrator for my company?
• How do I access and change the former administrator's account?

Enterprise Account

• What are the benefits of upgrading to an Enterprise Account?
• What is the difference between Enterprise and Standard accounts?
• How to downgrade from Enterprise Account to Standard Account?
  • PDF Guide: Supplier self-service feature: Convert to Standard account
  • Video guide: Supplier self-service feature: Convert to Standard account
  • Support ticket guide for account downgrade in case further help is needed
• Am I using Enterprise Account?
• How to raise a dispute case? (for Enterprise Account Suppliers)
• How to view subscription and Ariba bills? (For Enterprise Account Suppliers)