Why can't I find a purchase order on my SAP Business Network account?

SAP Business Network for Procurement and SAP Business Network for Supply Chain

1. Log in to my account.
2. Go to Orders.
3. Go to Purchase Orders.
4. Search by order number.
5. The order number does not appear.

The purchase order has not been processed in that Ariba Network ID (ANID) yet. To view your Purchase Orders (POs), ensure that you have an active trading relationship with your customer.

If you still can’t find your PO even though you have established a trading relationship with your customer:

1. Confirm with your customer if they have sent the PO through the SAP Business Network system.
2. Confirm with your customer if the PO was sent to your active/correct supplier Ariba Network ID (ANID).
3. Your customer might have submitted the PO through a private account. To view the PO, you can merge the private account with your own account.
4. If you are a sub-user, ensure that the account administrator has granted you the appropriate permissions to view purchase orders.
5. Make sure that your PO is not hidden.
6. If you are searching for an old order more than 365 days, then you should enter the PO number and select the Exact match option from the search field.

If you received the order number directly from your client via email, it is likely that the order is in your client's external system and has not been sent to Ariba Network yet. You will need to contact your customer directly and inform them that the order is not in your Ariba Network account and did not arrive in your email to be processed.

SAP Business Network for Procurement & Supply Chain > SAP Ariba Supply Chain Collaboration > Supply Chain Collaboration - Order Collaboration
SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Purchase Orders, Ship Notices & Goods Receipts)
Transaction Documents > Transaction Document Administration > Transaction Document Administration Orders