My Purchase Order (PO) failed with the following error:

PO-11: Cannot deliver order. Terminal error code for PO status: FE-30: Cannot deliver email: undeliverable

New PO notifications can fail with this error if your email server is blocking them or if an email address is inactive.

If you are a supplier:

To resolve this error, verify that the email settings match the below requirements:

• Your email server has the domain @ansmtp.ariba.com added to the allow list.
• All addresses configured under Electronic Order Routing are correct and have active email inboxes.
• If PO has attachments, check with your internal IT department if the file extensions are allowed by your email server.

If you are a buyer:

Please reach out to your supplier to follow above steps with their IT team.

Once the cause of the failure is resolved, you can resend failed orders to your email address.

See Purchase orders are failing to reach the supplier email, but can be seen in the supplier's Inbox for a list of common similar errors and their resolutions.

SAP Business Network for Procurement & Supply Chain > SAP Ariba Supply Chain Collaboration
SAP Business Network for Procurement & Supply Chain > Transaction Documents
SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Purchase Orders, Ship Notices & Goods Receipts)