• I need to update the username or email address for my supplier user account.
• My username or email address is incorrect.
• Who can update my supplier account username or email address?

1. After accessing the account, click [User Initials] in the upper-right corner.
2. Select My Account.
3. Update the field(s) as needed.
4. Check if there are any pending fields for completion.
5. If any, please fill in the required information.
6. Click Save.

• After clicking My account, you can also edit contact information, language, time zone, currency in your account, and your organization’s address.
• The steps above does not update the Company Profile.
• Usernames are unique and cannot be used multiple times. They must be formatted as an email address, but do not need to be a valid one. For example, if your email test@ariba.com has already been used as a username, you can register a new user as test1@ariba.com
• You should not change the username if you have existing buyer relationships in SAP Ariba Proposals and Questionnaires, as this will result in the subsequent disconnection from these buyer organizations. If you change it, you will see the error message: Your company or user account does not exist on [buyer] site. You can find more details here.
• If you changed the data on the Email Address field, you will receive a link at your current email address to confirm the update of the account’s primary email.
• If no one has access to the account or its email address anymore, you must contact our SAP Ariba Help Center to proceed with the account reassignment request.
• You may also want to consider checking your account notification settings to be sure that the correct email is being used.
• For additional information on SAP Business Network and Billing, please check our SAP Business Network Portal for Suppliers. There, you can find helpful articles explaining how to manage your account.

Strategic Sourcing > User Administration