Symptom

• I need to update the username or email address for my supplier user account.
• My username or email address is incorrect.
• Who can update my supplier account username or email address?

Environment

SAP Business Network

Resolution

1. After accessing the account, click [User Initials] in the upper-right corner
2. Select My Account
3. Update the Email Address or Username field as needed
4. Check if there are any pending fields for completion
5. If any, please fill in the required information
6. Click Save

If your account is on Business Network on BTP:

1. After accessing the account, click [User Initials] in the upper-right corner
2. Click Settings
3. Under User Preferences click User Account
4. On the right side click Edit
5. Check if there are any pending fields for completion
6. Update the Email Address or Username field as needed as needed
7. Save

Important: do not change the Username when an active Sourcing connection exists in SAP Ariba Proposals and questionnaires. Changing the username might disconnect buyer relationships and causes error : Your company or user account does not exist on [buyer] site. [buyer] may have disabled the automatic synchronization of additional users from your organization, or there may have been an error when synchronizing your Ariba Commerce Cloud account with [buyer] site.

If no one has access to the account or its email address anymore, you must contact our SAP Ariba Help Center to proceed with the account reassignment request.

See Also

• After clicking My account, you can also edit contact information, language, time zone, currency in your account, and your organization’s address.
• The steps above does not update the Company Profile.
• Usernames are unique and cannot be used multiple times. They must be formatted as an email address, but do not need to be a valid one. For example, if your email test@ariba.com has already been used as a username, you can register a new user as test1@ariba.com
• If you changed the data on the Email Address field, you will receive a link at your current email address to confirm the update of the account’s primary email.
• You may also want to consider checking your account notification settings to be sure that the correct email is being used.
• For additional information on SAP Business Network and Billing, please check our SAP Business Network Portal for Suppliers. There, you can find helpful articles explaining how to manage your account.

Keywords

username change, email change, username update, email update, supplier username, user edit, supplier account edit, account information, account management, account administration, modify email, modify username

Personas

Admin, Supplier

Components

BNS-ARI-SS-ADU, SBN-AN-ADM

SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration), Strategic Sourcing > User Administration