Why can't I find a Purchase Order (PO) on my SAP Business Network account?

1. Sign in to SAP Business Network account
2. Click Orders
3. Click Purchase Orders or Orders and Releases
4. Search by order number
5. The order number does not appear

The PO has not been processed in that Ariba Network ID (ANID) yet. To view your POs, ensure that you have an active trading relationship with your customer. You need to contact to buyer to establish the trading relationship with that buyer.

If you still can’t find your PO even though you have established a trading relationship with your customer:

• Confirm with your customer if they have sent the PO through the SAP Business Network system.
• Confirm with your customer if the PO was sent to your active/correct supplier Ariba Network ID (ANID).
• Your customer might have submitted the PO through a private account. To view the PO, you can merge the private account with your own account.
• If you are a sub-user, ensure that the account administrator has granted you the appropriate permissions to view POs.
• Make sure that your PO is not hidden.
• Ensure that your PO fits within the applied filtering criteria.
• If you are searching for an old PO that is more than 365 days old, you should enter the PO number and select the Exact match option in the search field.

If you received the PO number directly from your client via email, it is likely that the PO is in your client's external system and has not been sent to SAP Business Network yet. You will need to contact your customer directly and inform them that the PO is not in your SAP Business Network account and did not arrive in your email to be processed.

For detailed information about hidden POs, please access How do I unhide a hidden PO?.

SAP Business Network for Procurement & Supply Chain > SAP Ariba Supply Chain Collaboration > Співпраця в ланцюжку поставок – співпраця щодо замовлень
SAP Business Network for Procurement & Supply Chain > Документи транзакцій > Транзакція (замовлення на закупівлю, сповіщення про відвантаження та товарні квитанції)
Документи транзакцій > Адміністрування документів транзакцій > Адміністрування документів транзакцій – замовлення