How do I change the administrator user in my SAP Business Network supplier account?

Depending on what access you have, use any of the following procedures to change your account's administrator:

• You're the current administrator user and you'd like to transfer the administrator role to another user that already exists in the account
  • If you currently have the Administrator role assigned to your user, use the following procedure to transfer the administrator role to another existing user:
    1. Click [user initials] in the upper-right corner of the application
    2. Click Settings > Users
    3. Click the Manage Users tab
    4. To the right of the user you would like to transfer the account to, click Actions > Make Administrator
  • Since only one user can administer an account at a time, you must select a new role for your user.
    1. Select a role for your own user and click Assign
    2. Click OK to transfer the account administrator role

• You have access to the previous administrator's account and you'd like to make yourself (or another employee) the administrator
  • Update the administrator account's details to reflect the new administrator's information:
    1. Click [user initials] in the upper-right corner of the application, and select My Account
    2. Update this page with the new administrator information. Remember to change the following:
       • Username
       • User's full name
       • User email
       • Contact information
    3. Click Save
       

• The previous account administrator left your company, but you have access to the email address associated with their user profile
  • Reset the account's password, then reassign the account using one of the previous methods:
    1. On the Supplier Login page, click the Password link
    2. Enter the email address associated with the previous administrator's user profile
    3. Select Submit
    4. SAP Business Network sends a password reset to the email address you entered
    5. Follow the instructions in the email to reset the profile's password and sign in
  • After you sign in, you can transfer the administrator role to an existing user or update the the administrator user's info

If the current account administrator left your company and you can't access the email address associated with their user profile, contact SAP Business Network Customer Support from the Support Center to change the administrator email address. You must provide the following to be considered for the account reassignment:

• The ANID number of the account
• The name of the current administrator
• The current administrator's email address

In case you don't have this information, please contact your buyer, since SAP Support is not authorized to provide this information.

If you go through this process, SAP Support is only authorized to update the administrator email address. Therefore, after the administrator email address is updated, we will send a password reset email to the requested email address. The new administrator will then need to log in with the former administrator's username along with the new password. Once logged in, the new administrator can change any additional information in the account such as first name, last name etc.

After reassigning a the administrator role, it's best to confirm that all email notification settings are updated as well. If you use the account for orders and invoicing, these notifications include those related to where purchase orders are sent.

For more details on making changes to your account, please review the articles below:

• How do I change or update my email address or username in my supplier account?
• How do I change the SAP Business Network subscription billing contact?
• How do I change the notification settings for my account?
• How do I change the administrator user in my SAP Business Network supplier account?
• How do I update where my purchase orders are sent?

S2C Administration
SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)
SAP Business Network for Procurement & Supply Chain > Discovery & Sourcing/Contract Punchout Scenario
Strategic Contracts
Strategic Sourcing