FAQ KB0392441
Email
How do I change the administrator user in my SAP Business Network supplier account?
Symptom

How do I change the administrator user in my SAP Business Network supplier account?


Resolution

Depending on what access you have, use any of the following procedures to change your account's administrator:


See Also

If the current account administrator left your company and you can't access the email address associated with their user profile, contact SAP Business Network Customer Support from the Support Center to change the administrator email address. You must provide the following to be considered for the account reassignment:

In case you don't have this information, please contact your buyer, since SAP Support is not authorized to provide this information.

If you go through this process, SAP Support is only authorized to update the administrator email address. Therefore, after the administrator email address is updated, we will send a password reset email to the requested email address. The new administrator will then need to log in with the former administrator's username along with the new password. Once logged in, the new administrator can change any additional information in the account such as first name, last name etc.

After reassigning a the administrator role, it's best to confirm that all email notification settings are updated as well. If you use the account for orders and invoicing, these notifications include those related to where purchase orders are sent.

For more details on making changes to your account, please review the articles below:



Applies To

S2C Administration
SAP Business Network for Procurement & Supply Chain > Administration (Kontoadministration Käufer/Lieferant)
SAP Business Network for Procurement & Supply Chain > Discovery & Sourcing/Vertrags-PunchOut-Szenario
Strategische Beschaffung
Strategische Verträge

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