Symptom

I need to reset / change my Business Network supplier account password.

Environment

SAP Business Network

Resolution

Follow the steps below to reset your password if you have forgotten your current password. In case you have access to the account, you can change the password from within the account by following the second scenario.

1. Go to Supplier Login page.
2. Enter your Username, click Next.
   • If you don't know your registered username, click on Forgot Username and enter your email address. The system will send you a message with the list of usernames associated with the entered email.
3. Click Forgot password.
4. Enter your Email Address > Click Submit.

An email is sent containing a link to reset your password.

1. If the email address is linked to only one account.
   
   1. Open the email and click the provided password reset link.
   2. On the Password Reset page, enter New Password and Confirm Password.
   3. Click Submit.
   
   
2. If the email address is linked to multiple accounts.
   
   1. Open the email and review the list of associated usernames.
   2. Click the username for the account the user wants to reset.
   3. On the Password Reset page, enter New Password and Confirm Password.
   4. Click Submit.

You can now sign in to your account with your new password.

If you remember your current password follow the steps to change it by signing into SAP Business network Supplier Account

1. Click [User Initials] > My Account.
2. Click Change Password under Account Information
3. Enter Current Password, New Password and Confirm Password.
4. Click Save Password.

See Also

The passwords must:

• contain between 8 and 32 characters
• include at least one lowercase letter
• include at least one uppercase letter
• include at least one numeric digit
• include at least one special character. The special characters permitted are !"#$%&'()*+,-./:;<=>?@[]^_`{|}~

The password cannot have repetitive or sequential characters. For example, Booook9876&, P1234#unit.

Passwords are case-sensitive.

If you are unable to reset your password or sign in after following the above steps, please contact Customer Support for further assistance.

See also:

If you do not receive password reset emails, follow these steps: Customer Services & Support Knowledge - Where is my password reset email?

If you have forgotten your usernames and wish to retrieve it: How do I retrieve my username for SAP Business network Supplier account?

Keywords

credentials, user ID, email ID

Personas

Admin, Supplier

Components

BNS-ARI-SIPM-REG, BNS-ARI-SS, BNS-ARI-SS-EVT-LGN, BNS-ARI-SV, SBN-AN, SBN-AN-ADM, SBN-AN-DISC, SBN-AN-LOG, SBN-AN-SCC, SBN-AN-TPO

SAP Business Network for Procurement & Supply Chain, SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration), SAP Business Network for Procurement & Supply Chain > Discovery & Sourcing/Contract Punchout Scenario, SAP Business Network for Procurement & Supply Chain > Pre Log & Login, SAP Business Network for Procurement & Supply Chain > Registration & Onboarding, SAP Business Network for Procurement & Supply Chain > SAP Ariba Supply Chain Collaboration, Spend Visibility, Strategic Sourcing, Strategic Sourcing > Sourcing Events > Sourcing Event Registration/Login, Supplier Information & Performance Management > SIPM Registration/Login