How can I change the administrator for an Ariba account I cannot access?

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FAQ KB0394475

Symptom

The account administrator is no longer with our company, and we cannot access the Ariba account.

Resolution

There are a few ways to be granted access to an SAP Ariba Business Network account if the administrator is no longer with the company:

If the former administrator's email address is still active and can be accessed, a password reset link can be sent to this email. After resetting the password, a user can log in with the former administrator's username and the new password that they created to access the account.
How do I reset my password as a supplier?
If the former administrator's email address is no longer active, submit a support request and provide the below details. The support team can then reassign the account to the new administrator:
- The ANID number of the account
- The name of the former administrator
- The former administrator's email address
- One customer relationship on the account
- The new administrator email address

If you do not have any information regarding the account, please reach out to your customer and ask them to provide the below details for your company's Ariba account. When you have these details, please submit a support request to receive access to the account. SAP Ariba Support is not authorized to provide this information, and cannot proceed with reassigning the account until this information is provided.
- The ANID number of the account
- The name of the former administrator
- The former administrator's email address

See Also

After logging into the account with the former administrator's username and new password created, the user should follow the below instructions to update the administrator information and update notification settings:

How do I update administrator information on SAP Business Network?

How do I configure my email notification preferences?

Applies To

SAP Business Network for Procurement & Supply Chain
SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)
Strategic Contracts
Strategic Sourcing