• If the previous administrator's email address is still active and accessible, you can request a password reset link to be sent to this email. After resetting the password, you can log in with the former administrator's username and the new password that you created to access the account.
  How do I reset my password as a supplier?
  
  
• If the former administrator's email address is no longer active, submit a support request and provide the below details. The support team can then reassign the account to the new administrator:
  
  
  • The ANID number of the account
  • The name of the former administrator
  • The former administrator's email address
  • One customer relationship on the account
  • The new administrator email address

• If you do not have any information regarding the account, please reach out to your customer and ask them to provide the below details for your company's Ariba account. When you have these details, please submit a support request to receive access to the account. SAP Ariba Support is not authorized to provide this information and cannot proceed with reassigning the account until this information is provided.
  
  
  • The ANID number of the account
  • Previous Administrator's Full Name
  • Previous Administrator's Email Address

SAP Ariba Support is authorised to change the supplier administrator only when the service request is raised by the supplier. Buyer administrator changes are allowed only when the service request is raised by the buyer.