How do I change the administrator user in my SAP Business Network supplier account?

Depending on what access you have, use any of the following procedures to change your account's administrator:

• You're the current administrator user and you'd like to transfer the administrator role to another user that already exists in the account
  • If you currently have the Administrator role assigned to your user, use the following procedure to transfer the administrator role to another existing user:
    1. Click [user initials] in the upper-right corner of the application
    2. Click Settings > Users
    3. Click the Manage Users tab
    4. To the right of the user you would like to transfer the account to, click Actions > Make Administrator
  • Since only one user can administer an account at a time, you must select a new role for your user.
    1. Select a role for your own user and click Assign
    2. Click OK to transfer the account administrator role

• You have access to the previous administrator's account and you'd like to make yourself (or another employee) the administrator
  • Update the administrator account's details to reflect the new administrator's information:
    1. Click [user initials] in the upper-right corner of the application, and select My Account
    2. Update this page with the new administrator information. Remember to change the following:
       • Username
       • User's full name
       • User email
       • Contact information
    3. Click Save
       

• The previous account administrator left your company, but you have access to the email address associated with their user profile
  • Reset the account's password, then reassign the account using one of the previous methods:
    1. On the Supplier Login page, click the Password link
    2. Enter the email address associated with the previous administrator's user profile
    3. Select Submit
    4. SAP Ariba sends a password reset to the email address you entered
    5. Follow the instructions in the email to reset the profile's password and sign in
  • After you sign in, you can transfer the administrator role to an existing user or update the the administrator user's info

If the current account administrator left your company and you can't access the email address associated with their user profile, contact SAP Ariba Customer Support from the Support Center to change the administrator. You must provide the following to be considered for the account reassignment:

• The ANID number of the account
• The name of the current administrator
• The current administrator's email address

After reassigning a the administrator role, it's best to confirm that all email notification settings are updated as well. It you use the account for orders and invoicing, these notifications include those related to where purchase orders are sent.

Refer to the Ariba Network Portal for Suppliers for additional information on the following topics:

• General SAP Ariba tasks
• SAP Business Network account management
• Billing plans for SAP Business Network accounts

Ariba Network > Administration (Buyer & Supplier Account Administration)
Ariba Network > Discovery & Sourcing/Contract Punchout Scenario
S2C Administration
Strategic Contracts
Strategic Sourcing