• My current administrator no longer works in the company.
• I'm the current administrator user, but I'd like to transfer the administrator role to another user.
• I have access to the previous administrator's account, but I want to change the administrator.
• My company changed our e-mail address domain, and I need to update it in the administrator's account.

Depending on what access you have, use any of the following procedures to change your account's administrator:

• You're the current administrator user and you'd like to transfer the administrator role to another user that already exists in the account
  • If you currently have the Administrator role assigned to your user, use the following procedure to transfer the administrator role to another existing user:
    1. Click [user initials] in the upper-right corner of the application.
    2. Click Settings > Users > Manage Users tab.
    3. To the right of the user you would like to transfer the account to, click Actions > Make Administrator.
  • Since only one user can administer an account at a time, you must select a new role for your user.
    1. Select a role for your own user.
    2. Click Assign.
    3. Click OK to transfer the account administrator role.

• You have access to the previous administrator's account and you'd like to make yourself (or another employee) the administrator
  • Update the administrator account's details to reflect the new administrator's information:
    1. Click [user initials] in the upper-right corner of the application.
    2. Select My Account.
    3. Update this page with the new administrator information. Remember to change the following:
       
       • User's full name
       • User email
       • Contact information
    4. Click Save.

• Note: You should not change the username if you have existing buyer relationships in your SAP Proposals and Questionnaires account, as this will result in the subsequent disconnection from these buyer organizations.

• The previous account administrator left your company, but you have access to the email address associated with their user profile.
  • Reset the account's password, then reassign the account using one of the previous methods:
    1. On the Supplier Login page, click the Password link
    2. Enter the email address associated with the previous administrator's user profile
    3. Select Submit
    4. SAP Business Network sends a password reset to the email address you entered
    5. Follow the instructions in the email to reset the profile's password and sign in
  • After you sign in, you can transfer the administrator role to an existing user or update the the administrator user's info.

If the current account administrator left your company and you can't access the email address associated with their user profile, contact SAP Business Network Customer Support from the Support Center to change the administrator email address. To find more information on the account reassignment process, please see: How can I change the administrator for an Ariba account I cannot access?

After reassigning the administrator role, it's best to confirm that all email notification settings are updated as well. If you use the account for orders and invoicing, these notifications include those related to where purchase orders are sent.

For more details on making changes to your account, please review the articles below:

• How do I change or update my email address or username in my supplier account?
• How do I change the SAP Business Network subscription billing contact?
• How do I change the notification settings for my account?
• How do I change the administrator user in my SAP Business Network supplier account?
• How do I update where my purchase orders are sent?

SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)
SAP Business Network for Procurement & Supply Chain > Discovery & Sourcing/Contract Punchout Scenario
Strategic Sourcing
Strategic Sourcing > User Administration