Symptom

As a sub-user of a SAP Business Network supplier account, how do I access the former administrator's account?

Resolution

As a sub-user, you can identify your current account administrator by following steps:

1. Sign in to your SAP Business Network supplier account.
2. In the upper-right corner of the application, clicking [User initials] > Contact Administrator.

There are a few ways to be granted access to the former administrator's account:

• If the account administrator is still with your company, you can request that they transfer the administrator role to the person who is to replace them.
• If the account administrator is no longer with your company, but you have access to the registered email address:

• 1. Use the Password link on the supplier login page to request a password reset.
  2. Once you have access to the account, you can either transfer the administrator role to another user within the account, or take ownership of the administrator account by changing name and contact email address by clicking [User initials] in the upper-right corner of the application and selecting My Account.
     • Note: You should not change the username of the account if you have existing buyer relationships in the Ariba Proposals and Questionnaires dashboard, as this will result in the subsequent disconnection from these buyer organizations.
• If the account administrator is no longer with your company and there is no access to the email address on file, contact SAP Support. You will be required to provide the ANID number of the account, the former administrator's name and email address, the new administrator's name and email address.

Keywords

previous administrator, change admin, update admin, transfer admin role

Personas

Supplier

Components

BNS-ARI-SC, BNS-ARI-SS, SBN-AN-ADM-AR, SBN-AN-DISC

SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration) > Change administrator/Account reassignments, SAP Business Network for Procurement & Supply Chain > Discovery & Sourcing/Contract Punchout Scenario, Strategic Contracts, Strategic Sourcing