How do I access the former administrator's account?

You can identify your current account administrator by clicking [user initials] in the upper-right corner of the application and selecting Contact Administrator.

If the account administrator is still with your company you can request that they transfer the administrator role to the person who is to replace them.

If the account administrator is no longer with your company, but you have access to the registered email:

1. Use the Password link on the supplier login page to request a password reset.
2. Once you have access to the account, you can either transfer the administrator role to another user within the account, or take ownership of the administrator account by changing name and contact email address by clicking [user initials] in the upper-right corner of the application and selecting My Account.

Note: You should not change the username of the account if you have existing buyer relationships in the Ariba Proposals and Questionnaires dashboard, as this will result in the subsequent disconnection from these buyer organizations.

If the account administrator is no longer with your company and there is no access to the email address on file, contact SAP Support. You will be required to provide the ANID number of the account, the listed administrator name, and email address.

SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)
SAP Business Network for Procurement & Supply Chain > Discovery & Sourcing/Contract Punchout Scenario
Strategic Contracts
Strategic Sourcing