1. Wait for Your First Purchase Order from BHP:
   • SAP Ariba will send an Interactive Email Purchase Order (IEPO) to the generic email address maintained by your company in your GCMS profile. Refer to this reference image.
   Contact your BHP Rrepresentative to follow-up on the creation of your first order.
2. Receive and Process the IEPO:
   • Click 'Process Order' button in the IEPO.
3. Register or Link Your Account:
   • Follow the steps to either register a new account or link with an existing account.

• Refer to the Training Guide for detailed instructions on account linking.
• Watch this 📽️ video guide for a visual walkthrough.

Important Notes

• If you sign in with an existing ENTERPRISE SAP Business Network (Ariba) account, fees will apply for all your BHP transactions. BHP does not reimburse Enterprise fees to suppliers.
• To downgrade your Enterprise account to a free Standard account, please read this article and contact the Ariba Support Team.

How Enterprise fees are calculated

How to see your bills from Ariba

How to pay your Enterprise bill

How to add a credit card as payment method

Who should I contact for my SAP Business Network billing issue

How to change your SAP Business Network subscription billing contact

The type of order will determine the invoicing process you have to follow in Ariba. How to identify it:

1. Find the order in your SAP Business Network portal
2. Open the order
3. Scroll down to see the type of order (goods, services, repairs, or service exchange). See reference image.
4. Scroll down and look for ERS* lines with a yellow warning symbol ⚠️
5. Click on the symbol ⚠️ to see ERS message. See reference image.

1. Review that the PO is correct (delivery date, price, service items...) and create an Order Confirmation. If there are any errors in the PO, create a rejection and add your comments to receive a changed order.
2. Deliver the services to BHP.
3. Submit your claims:
   1. If available, click Create Invoice. A Service Entry Sheet (SES) will be auto-created by the Ariba system. Your invoice will be put in On Hold status and will be released once the SES is approved.
   2. For ERS orders or if the Create Invoice button is grayed out, click Create Service Sheet.
4. Wait for the approval of your claim:
   1. If you submitted an invoice for a non-ERS order, your invoice will be released and sent to the BHP system; the status should change to Approved in a few hours.
   2. If you submitted a SES for a non-ERS order and haven't submitted an invoice yet, you have to open the approved SES and click the Create Invoice button to submit an invoice. The status should change from Sent to Approved within 24 hours.
   3. If you submitted a Service Entry Sheet against an ERS order, the invoice will be posted automatically by the BHP system in your Ariba portal within 24 hours.
5. Verify the scheduled payment date in Ariba

If you have been asked to create Unplanned Service Items, check this video.

1. Review the PO is correct (material, delivery date, price...) and create an Order Confirmation. If there are any errors in the PO create a rejection and add comments to receive a changed order
2. Send the items to BHP and Create a Ship Notice (optional)
3. Deliver the Materials or Goods to BHP and receive the Goods Receipt Notice in Ariba (to request for PO to be receipted, please send proof of delivery by raising a case here, select Category: Purchasing and Query Type: Goods Receipting (1R).
4. Submit your Invoice when PO status has changed to Received or Partially Received if applicable:
   1. For ERS orders BHP system will create your invoice and you will receive it in Ariba
   2. For non-ERS orders, click Create Invoice to submit your invoice
5. Verify the scheduled payment date in Ariba

• Check your invoice status
• Review the scheduled payment information
• Receive payment remittance advice

For Non-ERS Invoices (created by the vendor in Ariba):

1. Create a Credit Memo in Ariba (you must credit the full invoiced amount)
2. Request the deletion of the Service Entry Sheet (SES)*

For ERS/RCTI Invoices (automatically created by BHP system), raise a case to BHP SES team to request the deletion of the SES*

For Non-ERS Invoices (created by the vendor in Ariba), create a Credit Memo in Ariba

For ERS/RCTI Invoices (automatically created by BHP system), raise a case to BHP Purchasing team to reverse the GR (category Goods Receipting). Credit Memo will be posted automatically by BHP system.

Ensure you meet the following requirements to receive Repair and Service Exchange Orders from BHP:

• ✔ Your company is linked to BHP with an Enterprise account*
• ✔ Your Enterprise account is active (not suspended)
• ✔

  BHP has enabled the SCC (Supply Chain Collaboration) feature for your company in Ariba. You can request SCC activation here

BHP Specific Purchase (Material) Order Guide

BHP Specific Invoice Guide

BHP Specific Service Order Guide

Unplanned Service Order Guide

BHP Specific Quote Automation Guide (RFQ)

Enterprise Account BHP Training Video - NAMER

QRG Request for Quote Enterprise

SAP Business Network - Video Series - Enterprise

Order Confirmation Process

Material Invoice Process

Planned Services Invoice

Unplanned Services Invoice

Edit & Resubmit Invoices

Standard Account BHP Training Video

BHP Training Session Recordings Hub

1. Click the help icon in the upper-right corner of the application.
2. Click Support at the top of the help menu.
3. Click the Contact us tab.
4. Enter a brief description of your question or issue in the Start here to find your answer field.
5. Click the search 🔍 icon.

After searching, click on a topic based on our recommendations or a button about your question / issue under the Choose from the options below to continue section to learn more and get help. If you still need assistance after reviewing the steps provided:

1. In the options provided for What do you need help with? Click Something else at the bottom.
2. A bar on the bottom of the screen will appear Can't find what you're looking for? Click Create a Case on the right.
3. Fill out the form with as much detail as possible.
4. Click One last step in the bottom-right.
5. Select your contact method and click Submit.

If you don't see a Can't find what you're looking for? Contact us button, the question / issue you are searching for may require you to click through other options to ensure we can support your request.

Purchase Order, Goods Receipt Notice and Quote related queries > Select Category: Purchasing

Payment Status, SES Approval Status, and Claim Submission Process > Select Category: Payment Services

Update your company data in BHP system and get help if need

Assistance to onboard to Ariba, change of ANID and Supplier Group

Become a BHP supplier