How can I communicate with my customer through the SAP Business Network using instant messages?

SAP Business Network

I need to communicate with my customer through the SAP Business Network.

You can send two types of instant messages to your customer:

Context-free instant message (independent of a transaction document):

1. Click the Messages tab at the top of the home page.
2. Click the pencil icon above the Search bar to start a new conversation.
3. Select a customer from the list by clicking the + icon or use the search function to search for a specific customer.
4. Provide a subject in the Subject text box and type your message in the Write a message text box at the bottom. Click the paper clip icon if you would like to add an attachment (maximum file size 10 MB).
5. Click Send.

In-context instant message (regarding a specific transaction document like invoice or purchase order):

1. Open a document and click the Messages panel at the lower-right of the page. This will link the message to the document.
2. Provide a subject in the Subject text box and type your message in the Write a message text box at the bottom. Click the paper clip icon if you would like to add an attachment (maximum file size 10 MB).
3. Click Send.

When your customer replies, you will receive an email notification. You can reply to a message via the email notification or in the Messages tab.

Please note that the messaging functionality is only available to Enterprise suppliers. To use this functionality, Standard suppliers will have to upgrade their account according to How do I upgrade to an Enterprise account?.

To send an instant message to your customer, they must have the messaging feature turned on. If they do not, you can contact them by the contact information they have provided. Check How do I contact my buyer?.

For directions on how to set your messaging notification preferences, please refer to How do I configure my email notification preferences?.

SAP Business Network for Procurement & Supply Chain > SBN in-app Messaging tool between buyers and suppliers