What is a valid billing dispute?
What is a valid billing dispute?
In case you have the following dispute reasons and the conditions apply, please create a dispute from your account so the billing team can solve it as soon as possible.
Downgrade to Standard
Conditions:
- All the invoices must have been paid per SAP Ariba’s policy.
- In case of having received delayed invoices, please review the explanation.
- Provide a proof of payment to the collection team who will give you permission to request the downgrade to customer support.
Important:
When you first enroll into an Ariba Network account, there are no upfront costs. But if you exceed our qualifying thresholds of 5 documents (POs and invoices) and $50,000, your account becomes chargeable (Enterprise account).
- The invoices generated with an Enterprise account are valid per Ariba’s Terms of Use, which were accepted in order to use the platform.
- Review with your customer(s) if it's profitable for you to have a Standard account with them since the network works as a procurement imprint tool for both of you to get and follow payments as well as routing POs, stock’s control and more.
Downgrade to a lower package
Conditions:
- The Q1 invoice, containing the subscription fee must be in the 60 days of being issued.
- You must provide a confirmation E-mail from your customer that the transactions will decrease in the new billing cycle.
Transactions in error
Important:
Exemptions
Conditions:
The following exemptions will be valid with the proper certifications. Learn how to upload a certificate in your account.
- Certification from the SBA (Small Business Certification) or NMSDC (National Minority Supplier Development Council) – valid for small company, a HUBZone company or an entity.
- Certification from WBENC (Women's Business Enterprise National Council) or National Women Business Owners Corporation Network.
- Certification that the Buyer is a federal, state, or local government agency, or a 501(c)(3) organization under U.S. laws.
- Tax exemption.
Important:
- The certificates must cover the Invoice’s date. The invoices out of the certification valid dates won’t be credited.
- The buyer relationship must qualify for the exemption.
- We do not have an exemption for suppliers that are a 501(c)(3) organization.
Expire/Delete Account
Conditions:
- No due invoices in their account.
- If you have just one invoice due in the account for the subscription package, it can be credited as a one-time concession in order to close the account.
If a dispute case is created, your request will be sent to the billing team and you will be contacted by a representative.
SAP Business Network