How do I contact my customer as a Standard account user?
How do I contact my customer if I have a Standard account?
To contact your customer:
- Locate the original purchase order notification.
- If the custom content section provides contacts, use them to contact your customer.
- Otherwise, you can click the link for your customer's email address in the From section of the purchase order details, which opens a new email message populated with your customer's email address.
Your customer is responsible for following up with you.
Your customer can help you with questions or issues related to:
- Invoice payments
- Invoice rejections
- Invoicing rules and requirements
- Purchase order details
- Information about why you're receiving purchase orders through SAP Ariba.
This article applies to Standard accounts only. If you are unsure of your account type, it appears in the upper-left part of the application after you have logged in.