FAQ KB0568680
Email
What if my account isn't eligible to Convert to Standard?
Symptom

What if my account isn't eligible to Convert to Standard? I keep getting the following errors after trying to Convert to Standard.


Error: Your account is part of a multi-organizational billing structure and can't be converted to a standard account.

Error: Your account cannot be converted to a standard account as it it a part of a Quadrem Network billing plan.


Resolution

Some Enterprise accounts cannot use the self-downgrade tool. If your account has a multi-org billing structure or uses legacy Quadrem billing, you may encounter an error or not see the Convert to Standard option. Your account may still be eligible for a downgrade if the following criteria are met:

Note that a Standard Account provides only limited access to Business Network and no access to Reports. Before downgrading the account ensure that you download the generated reports to your hard disk.

Once the account has been downgraded to standard, you will notice that the home page will look different from the enterprise homepage. The orders, fulfilment, invoices, payments, and reports tabs at the top of the screen will be greyed out and no longer available to use. In order to view purchase orders and create invoices on a standard account, you must navigate by using the workbench area that is located in the overview section of the homepage.

If your account meets all criteria above, contact SAP Support. Additional verification with the account administrator will need to be performed. Once completed, we will forward your request to the responsible department to check if there is any outstanding Quadrem fees.


See Also

For more information on the difference in capabilities between a Standard Account and Enterprise Account, refer to benefits of an Enterprise account.



Applies To

SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)
SAP Business Network for Procurement & Supply Chain > Subscription fees

Terms of Use  |  Copyright  |  Security Disclosure  |  Privacy