Symptom

How do I update my administrator account information as a supplier on SAP Business Network?

Environment

SAP Business Network

Resolution

1. Login as the administrator in to your SAP ARIBA Supplier Account
2. Click [User Initials] in the upper-right corner
   
3. Click on the Settings option
4. Click on the User Account in the User Preferences section
5. Click on Edit. On the User Account page under the Account Information, Preferences and Contact Information section update the information and make sure all the required fields are filled in.
6. Click Save.

If you have updated the Email Address field, you will receive a confirmation email to the updated email address with the subject line: Confirmation of your Updated Email Address. Click on the included link to confirm your updated email address. The link will expire in 72 hours.

FOR NON BTP ACCOUNTS, PLEASE FOLLOW STEPS BELOW:

https://support.ariba.com/item/view/KB0392441

See Also

• To ensure all email address notifications within the account are correct after updating Admin information refer to: KB0399923 - How do I configure my email notifications preferences? and KB0396627 - How do I change the SAP Business Network subscription billing contact?.
• If you are not the administrator, you will need to contact them. Click [User Initials] in the upper-right corner of the application, and select Contact Administrator.
• If you use SAP Ariba Sourcing to participate in events (bids, auctions, RFPs, etc.), changing the username could disconnect you from customers you are already connected with on Ariba Proposals and Questionnaires.

Keywords

Change Administrator, update admin information, change email, change username, update username, update email

Personas

Admin, Supplier

Components

SBN-AN-ADM

SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)