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SUPPLIER INFORMATION PORTAL 

  

Expressing an interest to be a supply partner

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We use a third-party system, SAP Business Network, as our digital platform for sourcing and supplier management. If your organisation is interested in becoming a supply partner, you must submit an expression of interest through our platform.

Learn how to become a supply partner by completing our Supplier Self-registration. This is for new or existing suppliers with a change in ABN.

Supplier Self-registration     


Becoming eligible to participate

in sourcing events

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Once your organisation has created a supplier profile, you will be invited to register as a contact.

Use this guide to register with Sydney Water and connect your Sourcing and supplier management account with us.      

Logging in or signing up to Portal     

Suppliers must comply with our policies and Supplier Code of Conduct to register as a bidder.

 Reviewing our policies  

 

Managing your Sydney Water supplier account

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Once approved, you can respond to supplier questionnaires and participate in sourcing activities. Follow the general guides to access and manage opportunities.

Learn how to access supplier questionnaires and sourcing opportunities after successfully linking your SAP Business Network account with us.

Accessing supplier questionnaires  

The guide explains how suppliers can respond to questionnaires or sourcing opportunities.

 Supplier opportunities   

                               

                      

 

Getting set up as supply partner

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We require all potential suppliers to complete a prequalification process to evaluate their competency and ability based on the associated risk of the goods or services they offer.

                            Getting prequalified                                    

Selected suppliers must complete an onboarding questionnaire to verify their banking and transactional information. This activates them in our financial system and establishes them as our trading partner on the SAP Business Network for exchanging procurement documents.

                      Onboarding questionnaire 

 

 

Getting ready to transact with us

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We transact with our supply partners using two main channels: Purchase Order (PO) or credit card.

Our first PO sent through the network is how we request a trading relationship with most suppliers. To process your first Sydney Water network PO via interactive email, follow this guide to help you complete the mandatory one-time set-up.

                        Processing first PO                                      

Use this guide to process our POs and navigate the fulfilment documents you submit through the network.

 Navigating our POs 

 

   

Processing purchase order

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We encourage our suppliers to transact via SAP Business Network. Once you receive a purchase order, kindly review it and inform us of any errors. 

For purchase orders starting with *47xx (POs in Supply Chain Collaboration), we request suppliers to submit an Order Confirmation and Ship Notice. 
To submit these documents, refer to the guides.

                    Submitting Order Confirmation                  

         Submitting Ship Notice 

    Supplier Training - Repair Suppliers

 

 

             

Responding to sourcing events

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We publish our tenders on the following sites:

  NSW eTendering

Sydney Water

Supply Nation

For event-specific requirements, refer to the sourcing event advertisement. To learn how to submit a response, refer to the system instructions. 

        Responding to supplier questionnaires                  

Suppliers who participate will be evaluated based on award criteria and informed of the outcome. For awarded contracts, we use digital signatures via DocuSign to execute contracts.


             Sign a Document via DocSign         

 

Getting paid

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Our suppliers are paid based on the following criteria:

  • The terms and conditions mentioned in the contractual agreement.
  • The terms and conditions mentioned on our website and in the purchase order if there is no existing contract.
  • Confirmation that goods and /or services have been delivered/provided by a valid contract or purchase order.
  • Compliance with the Security of Payments Act (SOPA) and NSW Small Business legislation.

Submit service sheets for POs containing at least one 'Service' line.

                  Submitting service sheets                         

Submit your invoices for payment in accordance with the payment terms.

        Submitting invoice        

           

  Service Sheet    Invoice       Service Invoice

 

Managing catalog and integration

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Discover the potential of the SAP Business Network by exploring the catalog and integration process that enable seamless transaction execution and facilitate real-time data exchange. With these tools at your disposal, you can take your business to new heights of success. 

Upload PunchOut Catalog

Upload of a Static Catalog

                            

 

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As a supplier, your SAP Business Network (SBN) account is managed by your account administrator. Their responsibilities include updating responses to questionnaires, creating new users, assigning permissions, and setting up electronic order routing.

If you are the supplier's account administrator, you can use this guide to manage your SBN account.

              Administration guide              

When leaving your company, transferring your administrator rights is essential to ensure uninterrupted access to your account. Proper handover of administration duties is crucial. Sydney Water relies on a stable connection between our SBN account and yours to provide access to sourcing opportunities and PO management. The guides below can assist you in smoothly completing your administrative tasks.

   Transferring account administrator rights     

                                                         

Account Overview     Forgot Username and Password   User Creation

                                            

Invoice Status       Account Hierarchy    Configure Routing Notification

 

                                               

Invoice Archival               Report Tool            Messaging Feature    

 

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We respond promptly to supplier queries. Provide necessary information and contact details for a quick response. If you have any further questions beyond the supplier quick reference guides, refer to the relevant point of contact provided in the supplier guides below:

  • Suppliers should manage their information by logging in to their SAP Business Network account. For supplier prequalification, registration, and onboarding queries, contact Business Connect: businessconnect@sydneywater.com.au or +61 (0)2 8849 6900 9am-5pm Monday to Friday (except public holidays).
  • For inquiries regarding purchase orders and invoices, contact the email specified on the PO with the relevant PO number. For additional assistance, reach out to your Sydney Water Contract Manager or other business contacts.
  • For SAP Business Network related questions, visit  The SAP Help Centre                          

                                                

      Help Center and Customer Support (Enterprise Account)       

 

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