How to configure your user account information and company settings

After you register your SAP Business Network Standard account, we recommend reviewing and updating all the following areas of your account to make sure your company is ready to transact with your customer. Keeping your account information up to date also increases the chances of finding new business through SAP Business Network Discovery.

Step 1: Customize the action tiles on your workbench

Dashboard tiles give you quick glances into the documents you transact with your customer, such as rejected invoices. You can add or remove the action tiles that show up on the Workbench in your SAP Business Network Standard account. 

To customize your tiles:

  1. Go to the Workbench tab.
  2. On the right side of the page, select Customize.
  3. Select and remove action tiles as desired. You can also drag and drop your selected tiles to reorganize the order in which they show up on the dashboard.
  4. Click Apply to save your changes.

Step 2: Update your user account information

To update your user information:

  1. In the upper-right corner of the application, click [user initials] > My Account.
  2. Enter your personal information as well as settings for your preferred language, time zone, and currency.

    Note: By default, buying organizations can see your account administrator's name, phone number, and email address. If you're the administrator of the account, you can click Hide my personal contact information in the Contact Information Preferences section in order to hide your personal contact information from organizations other than those you have a customer relationship with on SAP Business Network.

  3. Update the information on the Mobile Settings tab. If you choose to install the SAP Business Network Supplier Mobile App and access your SAP Business Network Standard account from your mobile device, this area lets you configure your mobile app preferences.

    Note: You'll see this area only if you've installed the SAP Business Network Supplier Mobile App on your mobile device and have accessed your account through the app.

  4. Click Save.

Step 3: Update your company profile

You have a single company profile that is shared across SAP Business Network, SAP Business Network Discovery, SAP Ariba Sourcing, and SAP Ariba Contracts. You can maintain a single company profile for all your customer relationships from one account. By default, your company profile is visible to all potential and existing customer relationships.

You need to have the Company Information permission to review and update company profile information.

To update your company settings:

  1. In the upper-right corner of the application, click [user initials] > Company Profile.
  2. From there, you can update the information in each of the profile areas:
    • In the upper-right part of the section where your company information appears (it should say Edit company information when you hover the cursor over it), click the pencil icon on the far right to edit company information such as your company name, website URL, DUNS number, address, and business type.
    • In the section that contains Product and Service Categories, click the pencil icon on the far right to add product and service categories, ship-to or service locations, and industries your company serves. You can receive business opportunity notifications based on the product and service categories you choose. If you provide products and services that do not correspond to existing product and service categories, you can propose new categories that better describe your offerings.
    • Click Credentials to configure your company's diversity certifications, such as Small Disadvantaged Business or Minority-Owned Business. Existing customers can see these certifications in your company profile, and potential customers can search for suppliers based on these certifications.
    • Click Sustainability Ratings to add sustainability ratings to highlight how you manage risks to your customers. 
    • Click Additional Addresses on the left-hand side of the page to add any additional company addresses you might have.
    • Click Business Information on the left-hand side of the page to enter general business and fiscal information about your company.
    • Click Contacts to add detailed company contact information.
    • Click the Additional Documents tab to attach or view documents that are relevant to your company profile. By default, any documents required by your country of operation show up on this tab.
    • Click Assessments to complete assessments.
    • In the Marketing Collateral section, click the pencil icon on the far right to add attachments to showcase your company, including customer presentations, case studies, and links to make it easy for buyers to learn more about your company. 
    • In the Company Keywords section, click the pencil icon on the far right to enter search keywords to make your company more discoverable.
    • Click Options > Profile settings to specify how much information beyond the basic information about your company is visible to existing and potential customers.

      : You don't need to reach 100% on the Public Profile Completeness meter to transact with customers, but if you're trying to find new business, it's best to complete as many fields as possible.

  3. Click Save.

Step 4: Configure which notifications you want to receive

You can set notifications preferences to specify the events about which you want to be informed. The notifications settings you can view and manage depend on your user account permissions. Contact your account administrator if you need additional assistance setting notification preferences.

To configure your notifications:

  1. In the upper-right corner of the application, click [user initials] > Settings and select Notifications.
  2. Choose the check box for each notification type you want to receive, and enter up to three email addresses, separated by commas.

    Tip: To send one notification type to more than three email addresses, create a distribution list in your email system and enter the name of that distribution list in the appropriate field on the Notifications page.

  3.  Click Save.

Step 5: Set up additional users with access to your company's Standard account

If you're the administrator for your company's account, you can create users and assign roles to them so they can perform different activities in your SAP Business Network Standard account.

Each role has a unique name and a set of associated permissions that specify what the assigned users can see and do in your account. For example, you might create an Invoice Generator role for people who handle incoming purchase orders and create invoices. Users can have multiple related roles, depending on the tasks they need to perform.

All users have access to the My Account page, which contains basic contact information and a preferred language setting for that specific user. Each permission gives users access to additional areas of your company's account. Permissions also control the types of notifications that users can configure.

To provide access to additional people in your company:

  1. In the upper-right corner of the application, click [user initials] > Settings and select Users.
  2. Create roles first, and then create users accounts to assign those roles. 


Step 6: Decide which email addresses should receive purchase orders and other documents from your customer

You can enter email addresses to receive purchase order emails from customers. You can also configure email addresses for other document types, such as payment proposals and remittances.

With a Standard account, you can choose only Email as the routing method for documents you receive from customers. You can upgrade to an Enterprise account at any time to gain the benefit of specifying other routing methods, such as FaxcXML, or EDI. You can select routing methods for incoming documents if you are the administrator or if you have the Transaction Configuration permission.

To make sure the right people are notified about documents from your customer:

  1. In the upper-right corner of the application, click [user initials] > Settings and select Electronic Order Routing.
  2. Configure email addresses for each of the document types.


Step 7: Configure your payment and bank information

Your customers use your remittance addresses to send payment electronically or by mail. You can specify multiple remittance addresses and payment method preferences.

SAP Business Network shows your remittance address information in the Remit To section on invoices that you create. Your customers can also see this information when viewing your company profile information.

Some customers might require you to include bank account details on invoices. If required, SAP Business Network automatically includes your Bank Account Number and Bank ID values on invoices.

To save your remittance details in your account for use on invoices:

  1. In the upper-right corner of the application, click [user initials] > Settings and select Remittances.
  2. (Optional) You can create rules to accept early payment offers from your customers automatically. SAP Business Network compares the early payment offers you receive from your customers to your auto-acceptance rules and accepts offers that meet all the predefined rule criteria.

Step 8: Review your customer's transaction rules

It's important to familiarize yourself with your customer's transaction rules so you know what their requirements are. For example, does your customer require you to create an order confirmation before creating an invoice against a purchase order? Or, does your customer allow you to backdate invoices?

Understanding your customer's transaction rules can reduce the number of errors you get when creating an invoice and decrease the chances of invoice rejection.

Note: If you registered your account without an invitation from a customer, you won't see the Customer Relationships option. In this case, you need to contact your customer outside the SAP Business Network to ask them to add you as one of their suppliers.

Step 9: Review the other configuration areas for accuracy

Electronic Invoice Routing: Configure email addresses to receive notifications related to invoices, such as when an invoice is rejected or when an invoice's status is updated. You can also enter your tax information in this section.

Account Hierarchy: If your company has more than one SAP Business Network account, you can link them together in a parent-child account hierarchy. This can help reduce the maintenance required to update multiple accounts.

Service Subscriptions: SAP Business Network subscriptions provide benefits and features that enhance your company's interactions with your customers. This section applies only if you upgrade to an Enterprise account. Standard accounts are free to use.

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