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How do I contact SAP Business Network Customer Support as a supplier?
Before Logging In
- If you're unable to log in, visit the SAP Help Portal for login or general support OR
- Chat with a live agent
Post-login Support
- In the upper-right corner of your account, click the Question Mark icon.
- Click Support.
Browse help topics in the Help Center from the Home page or Search. When searching, enter keywords or phrases such as "add user", "create invoice", "connect with customer", etc. The recommended topics will be based on your account type and common questions. You'll also see customer-specific information in the Find information from your Buyers tile on Home.
If you need more than self-service assistance:
- On the left side menu, click Contact Support.
- Enter a brief description of your issue, then click Next.
In some cases, you might see a Guided Assistance flow that walks you through the most common questions and issues. If the steps in the flow do not resolve your issue, click Something else, then Next. - The next step shows more resources gathered by an AI-powered engine. Click Next if these still do not resolve your case.
- In Step 3, fill in details (error messages, users affected, steps to reproduce, and other details help you get Support faster) and help categorize your case with the drop-down menus. Click Next.
- Select from the available contact methods. Note: Channel options will depend on your account level, issue type, login status, and Support Engineer availability. You must be logged in to an account in order to be contacted via Phone.
- Confirm contact details, then click the blue button at the bottom of the page to submit your case. Note: the button text will reflect the Support channel chosen.
To see cases submitted previously, check the status, or provide an update (only after you've logged in), click Case Management in the Help Center.
For questions regarding when you should contact your customer, see Do I contact Ariba or my customer when I have a question or issue?
SAP Business Network (適用於 Procurement 和 Supply Chain) > 管理 (採購商和供應商帳號管理)
策略尋源 > 尋源活動