How do I change the admin of the account if the current account administrator left the company and I can't access the email address associated with the user profile?

Contact SAP Business Network Customer Support from the Support Center to change the administrator  email address by following the below mentioned steps:

1. On the Supplier Login page, click the Help and click on Support.

         

2. Click Contact Us, click on Forgot Username, click on "I am experiencing a different issue", and finally click Create a Case.

         

3. Fill the required details, including your contact number, provide following information in Full Description, and click on One Last Step at the bottom corner

Company Name:   Reason for Reassignment:  ANID of the account:  Previous Administrator's Full Name:  Previous Administrator's Email Address:  If this is a supplier account, could you provide the company name of a customer on the account?  Are you supposed to become the new account administrator? (Please provide full name and email of new administrator.):  Do you have access to the previous Administrator's email address?  Is your internal IT able to retrieve messages from the previous Administrator's email address?

              

4. Select Phone as a option and click on submit. 

         

If you go through this process, SAP Ariba Customer Support is only authorized to update the administrator email address. Therefore, after the administrator email address is updated, we will send a password reset email to the requested email address. The new administrator will then need to log in with the former administrator's username along with the new password. Once logged in, the new administrator can change any additional information in the account such as first name, last name etc.

After reassigning a the administrator role, it's best to confirm that all email notification settings are updated as well. If you use the account for orders and invoicing, these notifications include those related to where purchase orders are sent.

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