I am getting the following error message when checking Transaction Tracker in SAP Integration Suite, managed gateway for spend management and SAP Business Network: CIG-PLT-00613

The error CIG-PLT-00613 happens in different scenarios, below are the common issues related to this message:

• Error: "Mapping not configured between <Supplier AN ID> T and <Buyer AN ID>"
• Error: "CIG-PLT-00613 in Managed Gateway for Spend&Network and error DOC-54: Received cXML response indicating a permanent error. ? CXML in SAP Business Network."
• Error: "No Standard Mapping available for the Buyer"
  • For document type OrganizationChangeMessage
• Error: "No Standard Mapping CIG-PLT-00613"
  • For ContractStatusUpdateRequest
• Error: "No Standard Mapping available for the Buyer"
  • System ID from payload received in Managed Gateway for Spend&Network does not exists in My Configuration > Connections
• Error: "No Standard Mapping available for the Buyer CIG-PLT-00613"
  • For QuoteMessage
• Error Code "CIG-PLT-00613" for production documents

The error CIG-PLT-00613 is often seen in Managed Gateway for Spend&Network when no available mapping transformation was found when processing a specific payload, this usually happens because the structure of the payload is not correct or because some information is not acceptable for the standard available mappings.

Find below some topics that can help solving your issue:

• Where can I find Managed Gateway for Spend&Network related documentation guides?
• Access SAP Integration Suite, managed gateway for spend management and SAP Business Network (CIG) Community: Ask our experts a question, engage with other community members, follow latest blogs and stay up-to-date with the latest announcements and features.
• Where can I find guidance on consulting related topics for Cloud Integrations?

SAP Integration Suite Managed Gateway > Managed Gateway for Business Network
SAP Integration Suite Managed Gateway > Managed Gateway for Business Network SCC > Managed Gateway for Buyer Business Network SCC
SAP Integration Suite Managed Gateway > Managed Gateway for Sourcing Integration
SAP Integration Suite Managed Gateway > Managed Gateway Foundation & Tools > Managed Gateway for Managed Gateway Portal