Support Note KB0402389
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Error: "There is no RFQ with the Request ID XXXXXXX Error Code : CIG-PLT-00644"
Symptom

While creating Request for Quotation(RFQ) in SAP ERP I am getting below error message in Managed Gateway for Spend&Network transaction tracker:

SAP Business Network Response is: "Expectation Failure" and Error Code: "417" and Error Code Response: "Error: There is no RFQ with Request ID XXXXXXXXX Please contact support with the Error Reference Number: ANERR-XXXXXXXXXXXXXXXXXX for more details. Suggested Action : Document Failed in SAP Business Network. For further assistance, please contact SAP Support with the code mentioned in Response.CIG Support Error Code: CIG-PLT-00644


Cause

• The most usual cause of this issue is that during creation the payload failed in Managed Gateway for Spend&Network.

• SAP ERP sends update payloads, but the RFQ does not exist in SAP Business Network.


Resolution
  1. Send a creation payload to SAP Business Network before sending an update payload.
  2. Trigger the very first RFQ message in SAP ERP on the output messages to resolve the issue.
  3. Identify the message by checking the payload section QuoteRequestHeader type.

See Also

Re-process the creation payload in Managed Gateway for Spend&Network for the respective QuoteRequest. To resend the RFQ document,

  1. Go to ME42 tcode.
  2. Select the RFQ ID
  3. Click Header > Messages
  4. Select the output and Click Repeat Output for the original/initial message that was created


Applies To

SAP Integration Suite Managed Gateway > Managed Gateway for Sourcing Integration
SAP Integration Suite Managed Gateway > Managed Gateway for Sourcing Integration > Managed Gateway for Sourcing - RFQ

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