FAQ KB0402259
How do I use the Help Center and other support options?

How do I use the Help Center and other support options?


At SAP Ariba, our goal is to empower Suppliers with the information and tools needed to seamlessly navigate through Ariba solutions.

Help Center

The Help Center is your hub for FAQs, tutorials, official product documentation, and more! Sign in to your Supplier account, click the Help icon in the upper-right corner, then click Support to search, browse, see recommended topics, and get assistance.

Within the Help Center, you can find over 40 Guided Assistance flows with solutions to common issues and how-to questions. Based on your search words, you may see a series of questions to guide you to an answer or connect you with SAP Ariba Customer Support.

  • Get immediate responses to your questions.
  • If the content doesn't resolve your issue, get direct support options .
  • If Support must be engaged, the initial troubleshooting steps result in a faster resolution time.
  • Intuitive step-by-step solutions created by experts.
  • Available in all languages supported by SAP Ariba.

Your customer's Supplier Information Portal appears on the Home page within the Help Center. This reference library is created by each buyer you are connected with on the SAP Business Network, and available 24/7. Buyer-specific information can include:

  • Guides on how to create invoices, confirm orders, and create ship notices.
  • Transaction rules set by your customer.
  • Common invoice rejection reasons.
  • Contact information.
  • Important information your customer wants to share with suppliers.

Not sure who to contact for help?

How to get live Support

Click the icons below for help with some of the most common questions Suppliers have:

Help with Purchase Orders

Help with Invoicing

Help connecting to a customer

Help accessing an event

Applies To

Ariba Connect
Catalog Management
Purchasing > Services Procurement
SAP Business Network for Procurement & Supply Chain
SAP Business Network for Procurement & Supply Chain > Discovery & Sourcing/Contract Punchout Scenario
SAP Business Network for Procurement & Supply Chain > SAP Ariba Supply Chain Collaboration
Spend Visibility
Spot Buy
Strategic Contracts
Strategic Sourcing
Supplier Information & Performance Management
Supplier Lifecycle & Performance
Supplier Risk

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