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Welcome to the AusNet Services'
Supplier Information Portal

This portal provides information for all suppliers conducting business with AusNet Services. For your organisation, this means that the traditional way of transacting with us is changing fundamentally.
On this site, you will find information regarding the transformation as well as a number of tools to help answer any of the questions you may have.

Click on the link to access the information that you are looking for.

Introduction to the SAP Business Network

A Day in the life of a Supplier (MP4)

New Supplier Portal and workbench

Administration Guide and General Functionality Guide


Standard Account Information

Standard Account Training Page

Playlist of key Standard Account information videos

View Standard Account training resources


Training Guides

SAP Business Network Supplier Training Guide

AusNet Services specific Add-on Guide

Guides to help suppliers transact via the SAP Business Network.


AusNet Services Specific Guides

QRG - Making Changes to an existing registration form

Purchase Order Guide

Invoice Guide

Service Order guide


Catalog and Integration

Blog: An overview of SAP Business Network Catalogs 3min read

Video: What are Electronic Catalogs? 4min 54sec

Video: What is a PunchOut Catalog? 6min 30sec

Video: What is cXML business integration? 6min 34sec


Training Videos

AusNet Services Specific Summit Recording

AusNet Services Training Session Recording

SAP Business Network Supplier "Launchpad" Series

Video resources to help suppliers transact via the SAP Business Network.


Reference Guides

Standard Location Code

Standard Unit of Measure (UOM)

Standard Location Code

Standard Locale Guide - Catalogs

Standard Currency Spreadsheet


General Use Videos

SAP Business Network Account Supplier Help Center Tutorial Video

General Info. Training Clip (MP4)

Generic Intro. Ship Notice & Invoices (MP4)

Generic Intro. Purchase Order Clip (MP4)

Generic Order Confirmation Clip (MP4)


General Use Guides

Quick Start Guide

Quick Reference Guide (Single Page)

Quote Automation Guide

Search Filters Guide

Accessing Support

  • To access the Help Centre and Customer Support - Click on the Question mark icon (?) from either the Supplier Login Screen or from the Dashboard/Homepage from within the SAP Business Network to launch the web assistant.
    For more details & video instructions click on "Guided Help" link below.
  • Email all business related queries to:

Types of Support Available

  • Guided Help
  • Search for Generic Online Help
  • Online Chat
  • Live Webcasts
Support Centre Options are based on your account type


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