Why can't I find a purchase order?

1. First, make sure that you have an active trading relationship with your customer:

• Log in your SAP Ariba Network account.
• Click [user initials] > Settings in the upper-right corner of the page and select Customer Relationships.

Your customer should be listed underneath the Current Relationships tab.

If you do not have a trading relationship with the customer in question, you will have to provide them with your Ariba Network ID (ANID) and have them send you a Trading Relationship Request.

2. If you have an active trading relationship, search for your order:   

• Go to the Workbench tab at the top of the page.
• Select Orders to view all orders.
• Click Edit filter to expand the filter options.
• Enter the PO number in the Order numbers field.
• Check the Exact match radio button below the PO number.
• Click Apply.

Tiles on the workbench are set to default to show documents from the last 31 days, but you can modify the date range to show documents within a 365 day range. Click Save filter after you have clicked to Apply search parameters to easily filter document results.

3. If you still don't see your purchase order:

• Confirm with your customer that the purchase order was sent through the Ariba system to your ANID and not a different one.
• If you are not the account administrator, make sure that you have the appropriate permissions to view the order. You can find the account administrator's contact information by clicking [user initials] in the upper-right corner of the screen and selecting Contact Administrator.
• You may have been invited to register on the Ariba Network through a purchase order (a process called Quick Enablement) even though you already have an account. If the link in the invitation doesn't allow you to access the purchase order, contact your customer to send it again.

Sometimes you might receive information from your customer about an order in progress but you will not be able to find it in your account. For example, if an order document ID begins with "PR" this might represent a purchase requisition number. This means that your customer's request needs to be approved internally before you are able to receive the order. Contact your customer to check the approval status of the order.

If the PO you are looking for is over 365 days old, refer to Why can't I find an older purchase order under Orders drop-down menu? instead.

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