• I am not receiving email notifications for my work items
• I did not receive an email notification to approve a time sheet
• I was unable to approve a pending work item since I did not receive an email notification

• Your personal Messaging preferences could restrict the notifications you receive for various items within the system
• You have multiple SAP Fieldglass accounts associated with different email addresses

Determine which work items are important to your day-to-day duties:

1. Sign into your account
2. Click Profile icon (circle with your initials in top right) > Settings
3. Click Edit in the Messaging section
4. Enable email notifications for work items

If email notifications are already enabled, perform the following additional checks:

1. Confirm the email address currently being used to sign in
2. If you have multiple SAP Fieldglass accounts, verify that you are signed into the account associated with the email address expected to receive the notifications
3. Check with your internal IT department to confirm that Fieldglass emails are not being blocked by your company's server. See IP Addresses by Region for a list of IP addresses that should be allowlisted. Please also ensure that they are not going to spam

If the behavior continues after these validations, contact the Program Management Office (PMO) to further review messaging settings and account configuration

• KB0168534 - How do I turn on SAP Fieldglass email notifications for my user?
• SAP Help Portal > SAP Fieldglass Network Requirements > IP Addresses by Region
• KB0345819 - About the Program Management Office (PMO)

Fieldglass > Messaging > Messaging - Delivery