---
article_id: KB0954532
article_type: Support Note
component_ids:
  - BNS-FG-MES-DLV
component_descriptions:
  - Fieldglass > Messaging > Messaging - Delivery
products:
  - SAP Fieldglass Vendor Management System
personas:
  - Buyer
  - Program Management Office
  - Supplier
  - Worker
language: en
created: 2026-10-16
updated: 2026-10-16
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0954532
connect_url: https://support.ariba.com/item/view/KB0954532?min=1
sap_for_me_url: https://me.sap.com/notes/KB0954532
---

# I am not receiving email notifications

## Symptom

- I am not receiving email notifications for my work items
- I did not receive an email notification to approve a time sheet
- I was unable to approve a pending work item since I did not receive an email notification

## Cause

- Your personal Messaging preferences could restrict the notifications you receive for various items within the system
- You have multiple SAP Fieldglass accounts associated with different email addresses

## Resolution

###### Determine which work items are important to your day-to-day duties:

1. Sign into your account
2. Click **Profile** icon (circle with your initials in top right) > **Settings**
3. Click **Edit** in the Messaging section
4. Enable email notifications for work items

###### If email notifications are already enabled, perform the following additional checks:

1. Confirm the email address currently being used to sign in
2. If you have multiple SAP Fieldglass accounts, verify that you are signed into the account associated with the email address expected to receive the notifications
3. Check with your internal IT department to confirm that Fieldglass emails are not being blocked by your company's server. See [IP Addresses by Region](https://help.sap.com/docs/SAP_Fieldglass/4adce965a2b4469cad12230fd2a3153c/748813766bee476d93bca5c52f367ea0.html?locale=en-US&version=LATEST) for a list of IP addresses that should be allowlisted. Please also ensure that they are not going to spam

###### If the behavior continues after these validations, contact the Program Management Office (PMO) to further review messaging settings and account configuration

## See Also

- [KB0168534 - How do I turn on SAP Fieldglass email notifications for my user?](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0168534)
- SAP Help Portal > SAP Fieldglass Network Requirements > [IP Addresses by Region](https://help.sap.com/docs/SAP_Fieldglass/4adce965a2b4469cad12230fd2a3153c/748813766bee476d93bca5c52f367ea0.html?locale=en-US&version=LATEST)
- [KB0345819 - About the Program Management Office (PMO)](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0345819)

| \<\<<br>[Register](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB1467023) | \<\<<br>[Sign in](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB1468589) | ###### \< Current ><br>###### Edit Profile or Preferences | >><br>[Mobile App](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB1471845) | >><br>[Key Contacts](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB1471889) |
| --- | --- | --- | --- | --- |

## Keywords

notifications, email notifications, work items, alerts, notification, action items, no email notifications, no notifications, missing notifications, did not receive notifications, not receiving notifications