What does each routing status and invoice status mean?

When viewing invoices in your Workbench or Invoices tab, you can use the Routing Status and Invoice Status fields to determine whether your customer received the invoice and is processing it for payment.

Routing Statuses

The Routing Status field describes whether your invoice made it to your customer's invoice processing system.

• Failed - This status means that the invoice didn't follow your customer's invoicing rules. Failed invoices aren't sent to your customer's invoice processing system. You can edit and resubmit a failed invoice.
• Obsoleted - After you cancel an invoice or edit and resubmit an invoice, the original invoice moves to Obsoleted status to indicate that you don't need to take any further action on the original invoice. Once an invoice has this routing status, you can't make any changes to it.
• Queued - SAP Business Network is in the process of sending the invoice to your customer. Contact SAP Support if your invoice remains in this status for more than 30 minutes.
• Sent - SAP Business Network sent the invoice to your customer, but your customer hasn't yet acknowledged that they received the invoice. If your invoice stays in this status for a while, contact your customer to see what needs to happen next. If your customer allows it, you can cancel an invoice with this routing status.
• Acknowledged - The invoice reached your customer's invoice processing system. Acknowledged is the final routing status for invoices.

Invoice Statuses

The Invoice Status field lets you know where your customer is in the invoice approval and payment process. The turnaround time for an invoice to move between statuses, such as from Sent to Approved, depends on your customer's internal processes.

• Canceled - You canceled the invoice and can't make any further changes to it.
• On Hold - The invoice made it to your customer's system, but a Service Entry Sheet (SES) automatically generated and is awaiting your customer's approval. Once your customer approves the SES, your invoice will update to the Sent status and the regular processing flow continues.
• Sent - Your customer received the invoice but hasn't approved or rejected it. If your invoice stays in this status for a while, contact your customer to see what needs to happen next. If your customer allows it, you can cancel an invoice with this invoice status.
• Rejected - The invoice failed validation on SAP Business Network, or your customer rejected the invoice in their invoice processing system. You can edit and resubmit a rejected invoice.
• Approved - If the invoice doesn't have any errors, your customer approves the invoice for payment, which changes the invoice status to Approved. After an invoice reaches Approved status, you cannot make changes to it. You'll need to send a credit memo if you made a mistake.
• Paid - Your customer paid the invoice or is in the process of issuing payment.

Not every customer sends remittance information to SAP Business Network. If your invoice doesn't move past Approved status, you'll need to contact your customer to find out when to expect payment.

Purchase Order Based Invoicing Process

Explore your entire journey in this process:

Dokumenty transakcyjne > Administracja dokumentami transakcyjnymi > Administracja dokumentami transakcyjnymi - faktury
SAP Business Network for Procurement & Supply Chain > Dokumenty transakcyjne > Transakcja (fakturowanie)
SAP Business Network for Procurement & Supply Chain > SAP Ariba Supply Chain Collaboration