• Why would SAP Fieldglass support advise me to contact my staffing agency instead of taking action on my request?
• What actions or updates are done exclusively by the supplier company?
• What are the responsibilities of the supplier company?
• How do I contact my staffing agency?

• Your issue or request can only be addressed by the staffing agency (supplier).
• The supplier is responsible for handling specific processes, policies, or actions and they alone must complete them.

When you submit a case to SAP Fieldglass about a question related to a process, policy, or action that only the supplier can resolve we must direct you to the supplier. So it is recommended you go directly to them.

• SAP Fieldglass support does not have the contact information for your staffing agency on file

To find your staffing agency contact information, try one of these:

• Review the information you received during hiring or onboarding for contact information
• Request it from your direct manager

Common cases which require supplier action (can vary based on the buyer configuration):

• KB0055293 - Worker Security ID is wrong
• KB0052546 - Worker payment inquiry
• KB0052546 - How can I access my tax forms?

Contact SAP Fieldglass Technical Support - Supplier and Worker Users

Fieldglass > Supplier > Supplier - Supplier Maintenance
Fieldglass > Support Best Practices > Support Best Practices - Information