---
article_id: KB0227941
article_type: FAQ
component_ids:
  - BNS-FG-SBP-FYI
  - BNS-FG-SUP-SM
component_descriptions:
  - Fieldglass > Supplier > Supplier - Supplier Maintenance
  - Fieldglass > Support Best Practices > Support Best Practices - Information
products:
  - SAP Fieldglass Vendor Management System
personas:
  - Buyer
  - Program Management Office
  - Supplier
  - Worker
language: en
created: 2026-10-16
updated: 2026-10-16
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0227941
connect_url: https://support.ariba.com/item/view/KB0227941?min=1
sap_for_me_url: https://me.sap.com/notes/KB0227941
---

# Why should I contact my staffing agency for support?

## Symptom

- Why would SAP Fieldglass support advise me to contact my staffing agency instead of taking action on my request?
- What actions or updates are done exclusively by the supplier company?
- What are the responsibilities of the supplier company?
- How do I contact my staffing agency?

## Cause

- Your issue or request can only be addressed by the staffing agency (supplier).
- The supplier is responsible for handling specific processes, policies, or actions and they alone must complete them.

## Resolution

###### When you submit a case to SAP Fieldglass about a question related to a process, policy, or action that only the supplier can resolve we must direct you to the supplier. So it is recommended you go directly to them.

- SAP Fieldglass support does not have the contact information for your staffing agency on file

###### To find your staffing agency contact information, try one of these:

- Review the information you received during hiring or onboarding for contact information
- Request it from your direct manager

###### Common cases which require supplier action (can vary based on the buyer configuration):

- [KB0055293 - Worker Security ID is wrong](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0055293)
- [KB0052546 - Worker payment inquiry](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0052546)
- [KB0052546 - How can I access my tax forms?](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0052546)

## See Also

[Contact SAP Fieldglass Technical Support - Supplier and Worker Users](https://support.ariba.com/item/view/212605)

| \<\<<br>[Register](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB1467023) | \<\<<br>[Sign in](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB1468589) | \<\<<br>[Edit Profile or Preferences](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB1470305) | \<\<<br>[Mobile App](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB1471845) | ###### \< Current ><br>###### Key Contacts |
| --- | --- | --- | --- | --- |

## Keywords

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