SAP Fieldglass Technical Support for Supplier and Worker Users

We now offer live chat and webform methods for you to get support here in SAP Fieldglass Help Center.

To get started: on the left under Get Support, click Contact Support

 

The change to chat helps reduce wait times and offers better availability through digital channels.

• Our recent activation of Chat support for Workers has shown great success, offering faster and more streamlined assistance with 97% customer satisfaction.
• Suppliers represent our largest population utilizing phone support. By offering chat to our supplier users, we aim to provide an improved and more efficient support experience.

 

Watch these videos to answer questions and learn best practices of working with SAP Fieldglass Support. 

   

 

 

Additional Resources

How are support cases prioritized?

I need an update on my case with support

When can I expect a resolution?