• User reports they did not receive an email notification
• We confirmed it was not in their spam or junk folder and that they have enabled messaging in My Preferences
• In View All Notifications, I do not see the message was sent

If a message is disabled, it will not be sent

Verify the message is enabled:

1. Sign in to your SAP Fieldglass account
2. Click Admin Configuration (gear icon) > Messaging
3. Filter the search as needed to locate the message that is not being sent
   
   • Ex. Module: Worker and Activity: Reset Password, to confirm why a worker is not receiving the link to reset the password
4. Confirm Send this Message? is Enabled

Most messaging is configured on the buyer account, but the supplier can also configure messaging

• KB0168534 - How do I turn on Fieldglass notifications for my user?
• KB0304616 - What is the View all Notifications?

Fieldglass > Messaging > Messaging - Delivery