---
article_id: KB0011107
article_type: FAQ
component_ids:
  - BNS-FG-MES-DLV
component_descriptions:
  - Fieldglass > Messaging > Messaging - Delivery
products:
  - SAP Fieldglass Vendor Management System
personas:
  - Buyer
  - Program Management Office
  - Supplier
language: en
created: 2026-01-05
updated: 2026-07-15
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0011107
connect_url: https://support.ariba.com/item/view/KB0011107?min=1
sap_for_me_url: https://me.sap.com/notes/KB0011107
---

# How to confirm an email message is enabled

## Symptom

- User reports they did not receive an email notification
- We confirmed it was not in their spam or junk folder and that they have enabled messaging in My Preferences
- In View All Notifications, I do not see the message was sent

## Cause

If a message is disabled, it will not be sent

## Resolution

Verify the message is enabled:

1. Sign in to your SAP Fieldglass account
2. Click **Admin Configuration** (gear icon) > **Messaging**
3. Filter the search as needed to locate the message that is not being sent
   - Ex. Module: Worker and Activity: Reset Password, to confirm why a worker is not receiving the link to reset the password
4. Confirm **Send this Message?** is **Enabled**

Most messaging is configured on the buyer account, but the supplier can also configure messaging

## See Also

- [KB0168534 - How do I turn on Fieldglass notifications for my user?](https://itsm.services.sap/kb_view.do?sysparm_article=KB0168534)
- [KB0304616 - What is the View all Notifications?](https://itsm.services.sap/kb_view.do?sysparm_article=KB0304616)