Purchase Orders (PO) failing to reach the supplier integrated system (via cXML), but can be seen in the supplier's SAP Business Network account.

The following error messages can appear in this scenario:

• PO-7: Received cXML response indicating a temporary error
• PO-9: Invalid cXML response
• PO-11: Cannot deliver order. Terminal error code for PO status: Couldn't parse document
• PO-11: Cannot deliver order. Terminal error code for PO status: Not Acceptable
• PO-11: Cannot deliver order. Terminal error code for PO status: Error
• PO-11: Cannot deliver order. Terminal error code for PO status: Fatal Error
• PO-11: Cannot deliver order. Terminal error code for PO status: The state of document XXXXXXXXXXXXXXXXXXXXXXXXXX was changed to Failed after unsuccessful attempts to resend it.

In general, this issue is caused by the cXML URL, configured in the supplier's SAP Business Network account, to be unavailable or incorrect. It can also be caused by an invalid cXML response or error code sent by the supplier integrated system.

If the supplier is expecting to receive their PO's in their integrated system via cXML, the routing method needs to be set to cXML in Settings > Electronic Order Configuration, and a valid and working URL needs to be configured.

Additionally, this URL needs to respond to SAP Business Network postings correctly, otherwise the orders will be marked as Failed.

See the articles below for specific guidance on each of the errors referred to above:

• PO fails in the SAP Business Network with error "PO-7: Received cXML response indicating a temporary error"
• A purchase order fails with Error: "PO-9: Invalid cXML response"
• PO failed with error "PO-11: Cannot deliver order. Terminal error code for PO status: Couldn't parse document"
• Error: "PO-11: Cannot deliver order. Terminal error code for PO status: Not Acceptable, Error or Fatal Error." when sending PO to integrated supplier
• Error: "PO-11: Cannot deliver order. (...) Failed after unsuccessful attempts to resend it." when sending PO to integrated supplier

The orders can be resent from the supplier's SAP Business Network account to their ERP.

If the supplier has their routing method set to email, see Purchase orders are failing to reach the supplier email, but can be seen in the supplier's Inbox instead.

SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Purchase Orders, Ship Notices & Goods Receipts)