Purchase Orders (PO) are failing to reach the supplier integrated system. The PO History tab shows the error message below.

Error: PO-11: Cannot deliver order. Terminal error code for PO status: Couldn't parse document?

There could be two probable causes:

• The supplier's preferred Order Routing method is set to cXML. However Supplier returns an invalid cXML response. Example: cXML response sends Purchase Order cXML back as response.
• The Purchase Order failed because extra spaces were included in a tag value on the Purchase Order cXML file which caused the order to be invalid.

First cause solution: Supplier needs to review why an invalid cXML response is being sent to SAP Business Network.

An example of a correct response:

Second cause solution: Correct the PO cXML by removing the extra spaces in the affected cXML tag.

For additional information on cXML integration, see the cXML solutions guide.

See this list of common integration errors for a list of common similar errors and their resolution.

SAP Business Network for Procurement & Supply Chain > Transaction Documents
SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Purchase Orders, Ship Notices & Goods Receipts)