Why can't I see the Orders, Invoices, or Workbench tabs in my SAP Business Network account?

SAP Business Network

There are two possible reasons for this:

1. You do not have any customer relationships yet - If no customers have established a trading relationship with your company in the system, features like Orders and Invoices will remain inaccessible.
   
2. You're a sub-user without the right permissions.
   • Your company’s account has user roles, and you’re assigned a sub-user role with limited permissions.

• If no customer relationship exists:
  Contact your customer and ask them to establish a trading relationship with your company.
  
  
• If the sub-user is not approved:
  Contact the account administrator to approve the user by following these steps:
  
  
  1. Sign in to the SAP Business Network.
  2. Click Account Settings [user initials] > Settings.
  3. Click Manage Users.
  4. Click Manage Unapproved Users.
  5. Select your account and click Approve and then Save.
     
     
• If permissions are missing:
  The account administrator must assign the required permissions to the role assigned to the user.
  
  
  1. Sign in to the SAP Business Network.
  2. Click Account Settings [user initials] > Settings.
  3. Select Manage Users.
  4. Under Manage Roles, click the name of the role assigned to the affected user.
  5. Select Show me all available permissions.
  6. Ensure the following permissions are selected:
     • Inbox Access
     • Outbox Access
     • Invoice Generation
     • Order Access
  7. Click Save.

If a role does not exist, create a new role and assign the required permissions before assigning it to the user.

Also confirm the SAP Business Network Discovery Contact & Limited Access roles are not enabled for the user.

The account administrator may refer to How do I change a sub user's permissions and Role in SAP Business Network? to manage the permissions for a sub-user.

The account administrator can also refer to Approving or Deleting an Unapproved User and Permissions You Can Assign to Users for more details.

SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)