Why can't I see the Orders, Invoices, or Workbench tabs in my SAP Business Network account?

SAP Business Network

There are three possible reasons for this:

1. There is no current active trading relationships established.
2. The sub-user account has not been approved by the administrator.
3. The account is a sub-user without the correct permissions to view.

• If no customer relationship exists:
  Contact your customer and prove the buyer your ANID, ask the buyer to establish a new trading relationship with your company.
  
  
• If the sub-user is not approved:
  Contact the account administrator to approve the user by following these steps below:
  
  
  1. Sign in to the SAP Business Network.
  2. Select Account Settings [user initials] > Settings.
  3. Select Manage Users tab.
  4. Select Manage Unapproved Users.
  5. Select the checkbox next to your profile name and click Approve and then Save.
     
     
• If the sub-user permissions are missing:
  The account administrator must assign the required permissions to the role assigned to the user by following the steps below:
  
  
  1. Sign in to the SAP Business Network.
  2. Click Account Settings [user initials] > Settings.
  3. Select Manage Users.
  4. Under Manage Roles, click the name of the role assigned to the affected user.
  5. Select Show me all available permissions.
  6. Ensure the following permissions are selected:
     • Inbox Access
     • Outbox Access
     • Invoice Generation
     • Order Access
  7. Click Save.

If a role does not exist, create a new role and assign the required permissions before assigning it to the user.

Also confirm the SAP Business Network Discovery Contact & Limited Access roles are not enabled for the user.

The account administrator may refer to How do I change a sub user's permissions and Role in SAP Business Network? to manage the permissions for a sub-user.

The account administrator can also refer to Approving or Deleting an Unapproved User and Permissions You Can Assign to Users for more details.

SAP Business Network for Procurement & Supply Chain > Supplier Enablement