My Purchase Order (PO) failed with the following error:

PO-11: Cannot deliver order. Terminal error code for PO status: FE-30: Cannot deliver email: undeliverable

If you are a supplier:

To resolve this error, verify that the email settings match the below requirements:

• Your email server has the domain @ansmtp.ariba.com added to the allow list.
• All addresses configured under your Electronic Order Routing are correct and have active email inboxes.
• If the PO has attachments, check with your internal IT department if the file extensions are allowed by your email server.

If you are a buyer:

Please reach out to the supplier to follow above steps with their IT team.

New PO notifications can fail with this error if your email server is blocking them or if an email address is inactive.

Once the cause of the failure is resolved, you can resend failed orders to your email address.

See Purchase orders are failing to reach the supplier email, but can be seen in the supplier's Inbox for a list of common similar errors and their resolutions.

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