FAQ KB0673633
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What is an account suspension and how can I avoid it?
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What happens when my account is suspended?


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If no payment was provided within 30 days after your subscription invoice was sent, your company will receive 3 notifications from SAP Business Network requesting payment of outstanding invoices.

Notifications are sent to all stored email addresses for billing, dunning and admin contacts. You are responsible for ensuring that these updates are correct and up to date. Click here to learn how to change the SAP Business Network subscription billing contacts for your account.

For required fees, SAP Business Network suspends your account if you don't pay your fees by the suspension date.

SAP Business Network also notifies all your chargeable customer relationships if your account is suspended. Your customers can also run a report that provides them with your company's subscription status.

The following features will be disabled during suspension:

• Completing transactional tasks, such as flipping or processing purchase orders, creating order confirmations, or creating ship notices.
• Establishing relationships with new customers.
• Publishing catalogs to specific customers. You can continue to publish public catalogs that any customer can access.
• Accessing the features and benefits that come with your particular SAP Business Network subscription. For example, you can no longer customize your document routing by customer or create customer groups.

How can I avoid an account suspension?

The best way to prevent your account from being suspended is to set up automatic payment via credit card. Otherwise, past due invoices automatically trigger late notices every 10 days. Notices begin 15 days after the payment due date. Notices will include details about all invoices open in your account and details on how to pay.

A suspension notice will be sent 10 days after the last past due notice and if no payment is received, the account will be suspended 15 days later.



Applies To

SAP Business Network for Procurement & Supply Chain > Subscription fees

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