Support Note KB0395748
Email
Why does my invoice get rejected?
Symptom

How do I check the reason for my invoice rejection?


Cause
Invoice rejections can occur when:
  • The invoice does not meet the buyer's transaction rules.
  • Required information is missing or invalid.
  • The buyer's integrated invoicing system rejects the invoice.
  • The invoice does not comply with buyer-specific invoicing requirements.

Resolution
Review the rejection reason for your invoice:
  1. Sign into your SAP Business Network account.
  2. Open the rejected invoice.
  3. Click the History tab.
  4. Review the rejection message and comments.
  5. Identify the specific reason for the rejection.
If the rejection reason originates from the buyer's internal system or business process, contact your buyer for clarification.
After correcting the issue, create and submit a new invoice.

See Also
For more information about buyer transaction rules, see KB0393619 - How do I view my customer's transaction rules?


Applies To

SAP Business Network for Procurement & Supply Chain > SAP Business Network Integrations > CXML Invoices
SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Invoicing)
Transaction Documents > Transaction Document Administration > Transaction Document Administration Invoices

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