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Why am I not receiving emails from SAP Ariba?
If you are not receiving emails from SAP Ariba, consider the following possible causes:
- Incorrect Email Address: Ensure that the email address to which the emails are being sent is correct.
- Notification Preferences: Verify that your email notification settings are configured to receive specific email notification settings.
- Email Server Blocking: Your company's email server may be blocking the emails. Check with your IT team regarding any firewall or email filtering issues.
If you have confirmed that the email address on file is correct and that your email notification settings are properly configured, contact your local IT department to ensure that your email server is not blocking emails from SAP Ariba.
Your IT team should allow the following SAP Ariba email domains and IP address ranges referenced in the linked article:
- @ansmtp.ariba.com, @eusmtp.ariba.com, @rusmtp.ariba.com, @smtp.mn2.ariba.com, @smtp.mn1.ariba.com, @cnsmtp.sapariba.cn, @smtp-c1.ariba.com, @us.bn.cloud.ariba.com
Also, verify whether delegation settings are enabled, as notifications may be sent only to the delegate instead of the original approver.
If the issue persists, check with your IT team for file size restrictions, spam filtering, or antivirus settings that may be blocking emails from SAP Ariba
.
If you do not receive Sourcing event invitation, please see Why can't I find an event?
If the information above does not resolve the issue, please refer this document: Who do I contact when I have a question or issue? Ariba or Customer?
Notification Preferences: Verify that your email notification settings are configured to receive specific email notification settings.
Guided Sourcing
SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)
SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration) > Notification or routing
SAP Business Network for Procurement & Supply Chain > Discovery & Sourcing/Contract Punchout Scenario
SAP Business Network for Procurement & Supply Chain > SAP Ariba Supply Chain Collaboration
Strategic Contracts > Strategic Contracts Email Notifications
Strategic Sourcing